The following is excerpted from the question-and-answer section of the transcript.
(Questions from industry analysts are provided in full, but answers are omitted - download the transcript to see the full question-and-answer session)
Question: Matthew George Hedberg - RBC Capital Markets, Research Division - Analyst
: And congrats on a great close to the year. The acceleration really across the board was really good to see. Jen, there's a lot of things to unpack here,
but success outside of ITOps, we've been talking about this for a long time. You noted some of the adoption of customer service and security, which
is great to hear. I'm wondering, is the success you're seeing there, is that largely expansion in your base or cross-sell. Or in fact, are you starting to
land in some of these new use cases as an initial entrance into the PagerDuty family?
Question: Matthew George Hedberg - RBC Capital Markets, Research Division - Analyst
: That's great. And then, Howard, you mentioned that you're optimistic on fiscal '22. You seem to have a lot of momentum coming out of '21. I'm
curious, how do you think about your pipeline here. I mean it feels like there's building momentum. You're effectively halfway through Q1. Can
you just talk about sort of the -- your sense of pipeline generation? Are things accelerating there as well that really supports sort of the guide?
Question: William Kingsley Crane - Joh. Berenberg, Gossler & Co. KG, Research Division - Analyst
: I had a quick one on the user counts, so the 700,000 users. Up 40% is remarkable, higher than 32% growth last year and growing a little bit faster
than revenue. So as we think about heading towards the 1 million user count, should we expect user count to continue to outpace revenue? How
should we think about the drivers between customer service? And you're also seeing a higher percentage of ARR due to Digital Ops as well. So...
Question: William Kingsley Crane - Joh. Berenberg, Gossler & Co. KG, Research Division - Analyst
: Okay. That's helpful. And then last one. Already on version 3 of the Zendesk integration, which was recently released, that shows the pace of
software development today. So I mean, what have you learned recently with this integration? And how is it -- how are you feeding that back into
the product?
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