The following is excerpted from the question-and-answer section of the transcript.
(Questions from industry analysts are provided in full, but answers are omitted - download the transcript to see the full question-and-answer session)
Question: Kasthuri Gopalan Rangan - Goldman Sachs Group, Inc., Research Division - Analyst
: Congratulations, Bill and Gina and the rest of the team. My question for you, Bill, is the company has done a phenomenal job increasing its wallet
share with really large companies through ITSM Pro, CSM workflow, HR, et cetera. My question for you, as you approach the $10 billion journey
and you look at other markets and software, you tend to have companies that's in database market or ERP, have a customer base that's closer to
100,000, 200,000, maybe even 400,000, 500,000.
So as you look at the -- how do we put the scaling up of ServiceNow into a company that can serve not just 8,000, 9,000 customers, but more like
100,000, 200,000 customers, what does that journey look like? And what are your plans to make this excellent piece of technology that's known
to less than 10,000 to be actually known and adopted by 100,000, maybe 200,000 customers. That's my only question.
Question: Frederick Christian Havemeyer - Macquarie Research - Analyst
: I thought I'd actually go on a bit of a different direction here. And I'd like to ask as someone who actually led no-code projects for Fortune 500
companies during the pandemic, I'd love to dig into your low-code vision a little bit more. How do you see ServiceNow positioned within the low-
and no-code markets, to be able to enable line of business users to develop workflow automation and really deliver on that promise of democratizing
development?
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