The following is excerpted from the question-and-answer section of the transcript.
(Questions from industry analysts are provided in full, but answers are omitted - download the transcript to see the full question-and-answer session)
Question: Karl Emil Keirstead - UBS Investment Bank, Research Division - Analyst
: If I could just ask you about the seasonality in subscription billings this year, maybe sort of a 2 parter. In terms of 2Q, it looks like,
your constant currency billings guide of 20%, that's about a 5-point step down from what you did in Q1, yet the 2Q compare, I think,
is reasonably easy given that was a tough quarter for everybody in software in the year ago period. And then in terms of the full year
billings guide, it looks like the constant currency guide is about 23% at the midpoint. Just to clarify, was it about 22% before so you've
in fact upped it by a percentage point or so? Just to clarify.
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APRIL 28, 2021 / 9:00PM, NOW.N - Q1 2021 ServiceNow Inc Earnings Call
Question: Kasthuri Gopalan Rangan - Goldman Sachs Group, Inc., Research Division - Analyst
: Congratulations on the superb quarter, Bill and team. Bill, I have a question for you. It's been a year now since we've been working
and running the business virtually. And so at one end you could argue that the deals are getting closed today or at least that -- got
into the system about a year back or so. Now as we remain virtual, how do you think about lead generation and driving the business
for calendar '21 and beyond? And also given that you've had tremendous success selling virtually and scaling the business virtually,
does opening of the economy really drive any benefits for ServiceNow incrementally speaking? And for you, Gina, I'll save the
follow-up.
Question: Kasthuri Gopalan Rangan - Goldman Sachs Group, Inc., Research Division - Analyst
: It sounds like [now we go]. Gina, a question for you: It's -- so Bill's take on how the economy opening up will have some implications,
ramifications. How much of that have you [dug in the] guidance? Or are you keeping guidance relatively conservative not taking to
account all the upside that Bill -- as he talked about opening of economy, that -- if it does materialize?
Question: Kasthuri Gopalan Rangan - Goldman Sachs Group, Inc., Research Division - Analyst
: Brilliant.
Question: Kasthuri Gopalan Rangan - Goldman Sachs Group, Inc., Research Division - Analyst
: Absolutely.
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