The following is excerpted from the question-and-answer section of the transcript.
(Questions from industry analysts are provided in full, but answers are omitted - download the transcript to see the full question-and-answer session)
Question: Ella Smith - JPMorgan Chase & Co - Analyst
: So first, I was hoping to ask about pricing and bundling. To what extent is pricing and bundling contributing to your subscription growth and
how important of a lever is that as you think about your forward growth?
Question: Ella Smith - JPMorgan Chase & Co - Analyst
: Got it. That's very helpful. Thank you. And maybe we're throwing in a question about the -- oh sorry, did I cut you off?
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NOVEMBER 05, 2025 / 9:30PM, LZ.OQ - Q3 2025 LegalZoom.com Inc Earnings Call
Question: Ella Smith - JPMorgan Chase & Co - Analyst
: Okay, great, thank you. For my second question, I was hoping to ask about the white-glove concierge offering since it's newer. You employ
and have a network a combination of attorneys, accountants, and lawyers. Can you tell us how all these different players factor into the
offering?
Question: Patrick McIlwee - William Blair Capital Partners - Analyst
: Hi team. Great results this quarter and thanks for taking my questions. Jeff, I believe your prior connection with OpenAI was deemed a
collaboration, but this quarter you mentioned that you signed an enterprise deal with the company. I know you said more detail to come on
that, but would you be willing to elaborate at all on how that partnership is developed or any indications of what that deal entails?
Question: Patrick McIlwee - William Blair Capital Partners - Analyst
: Okay great. That's very helpful. Thanks, Jeff. And while we're on the topic, can you share how the early indicators of traffic and/or volume
coming through those partnerships, with Perplexity and GPT? And I think for Perplexity, their pro users are actually being offered discounted
access to LegalZoom products. Can you talk a bit more about how exactly that works, what products they have access to discounts for, and
if you've seen any interesting disparity between the two, given that I think one's discounted and the other is not.
Question: Trevor Young - Barclays Services Corp - Analyst
: First one for Noel, can you share the Formation Nation contribution to revenues in both subscription and transaction revenues respectively?
Question: Trevor Young - Barclays Services Corp - Analyst
: I appreciate all that color. And then Jeff, one for you. On the deeper integration with 1-800, that partnership and the bundling that you alluded
to next year, how do you envision the economics to work there and how do you think about kind of the shared burden of cost to serve as
well as customer acquisition costs, for example?
Question: Michael McGovern - Bank of America - Analyst
: Hi, thanks, and congrats on the great quarter. There have been some headlines this week even about to the extent that LLMs will provide
legal advice or services based on their current terms of service. Do you have any insight into the future of that and how your products can
help balance meeting customers where they're at versus potentially needing some level of additional certification or credential when
customers receive legal advice produced generatively?
Question: Michael McGovern - Bank of America - Analyst
: Got it. Thank you.
Question: Matt Condon - Citizens - Analyst
: The first one, just obviously over the past several months, the business formation environment in general, it has been a very healthy
environment. Just Jeff, you've obviously been driving on subscriptions and trying to decouple from the macro environment, but just can you
help us understand how much of the outperformance over the past couple quarters has been just macro driven versus the things that you
guys are doing internally to really drive performance?
Question: Matt Condon - Citizens - Analyst
: Maybe just double clicking on one thing. You said they're just going after the existing businesses. Are there any things you could call out
today that you see that are working? And just maybe just talk about the strategy more broadly and how do you bring those businesses on
the LegalZoom platform?
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