The following is excerpted from the question-and-answer section of the transcript.
(Questions from industry analysts are provided in full, but answers are omitted - download the transcript to see the full question-and-answer session)
Question: Patrick McIlwee - William Blair Capital Partners - Analyst
: Hi, team. Nice results this quarter. So my first question, I may have missed this, but I didn't catch you mentioned your retention rates this quarter.
So first, if you wouldn't mind sharing those, that would be great.
And then second, can you provide an update on how the retention or attrition rates you've seen in some of those initial bundled cohorts has
progressed now that I believe you're kind of lapping some of the changes you made to those SKUs last year?
Question: Patrick McIlwee - William Blair Capital Partners - Analyst
: Right. Okay. Thank you, both. And then my second question, Noel, I think you mentioned that Formation Nation contributed $8 million in revenue
this quarter, if I caught that correctly. But I believe there's a decent amount of seasonality in that business. So I just wanted to ask if you could frame
expectations for that in the second half, just so we can kind of back into a more organic growth rate.
Question: Elizabeth Porter - Morgan Stanley - Analyst
: Great. Thank you so much. Jeff, I wanted to follow up on your comment about moving some of those sales heads over at Formation Nation. I wanted
to touch on just the success you may be seeing thus far around attaching subscriptions to Formation Nation's higher-value customers. So I know
it might be early, but what are the signs of success you're seeing so far? And what products do you think may have the highest attach rates to this
type of customer base?
Question: Elizabeth Porter - Morgan Stanley - Analyst
: Great. And then maybe a follow-up for Noel. Great to see the revenue upside. I was wondering if there are incremental areas that you're pushing
the lever of investment on that just may be mitigating some of the upside to margins that we have for the full-year outlook?
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AUGUST 07, 2025 / 8:30PM, LZ.OQ - Q2 2025 LegalZoom.com Inc Earnings Call
Question: Michael McGovern - Bofa Merrill Lynch Asset Holdings Inc - Analyst
: Hey, guys. Thanks for taking my question. When we think about your AI partnerships and even agents creating documents for users that aren't
necessarily in your ecosystem yet, can you just discuss what the playbook looks like for creating a longer-term customer there or monetization of
that use case?
And then second question, with that last mile delivery piece from your prior answer, does that lend itself to adding more AI partners in the future
if you're really focused on that last mile?
Question: Matthew Condon - Citizens JMP Securities LLC - Analyst
: Thank you so much for taking my questions. My first one is just on -- Jeff, you talked about engagement multiple times on this call. Can you just
talk about maybe how the improvements in engagement with your products is informing your future product road maps and how you can cross-sell
into that base of users?
And then just a follow-up also on cross-sell. Can you just talk about how you're optimizing the purchase flow to just increase attach rate and what's
really working there?
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