The following is excerpted from the question-and-answer section of the transcript.
(Questions from industry analysts are provided in full, but answers are omitted - download the transcript to see the full question-and-answer session)
Question: Janine Hoffman Stichter - BTIG - Analyst
: Congrats on the solid quarter in a tough environment. I guess to start out, just maybe the cadence of the trends in the quarter. I know August got
off to a slow start. Maybe elaborate more on what you've seen kind of notwithstanding the hurricane. And curious what you're seeing just in terms
of consumer behavior.
Are we still seeing consumers kind of shopping around those peak periods and then taking a break or a breather during the lulls? Or are you seeing
any change in how the consumer is responding?
Question: Janine Hoffman Stichter - BTIG - Analyst
: Great. And then maybe just the broader promotional environment. Have you seen any change there? And might that be part of what you're seeing
as far as the consumer gravitating towards promotion?
Question: Dylan Carden - William Blair & Company - Analyst
: Curious, you mentioned weather as being a little bit of a headwind, but not nearly as much as some others have been talking about this earnings
season. Do you think that sort of a delay in cool weather hit you in any meaningful capacity? And I guess if there's a sequential ramp, maybe was
that just some of the easier comparisons or -- yes.
Question: Dylan Carden - William Blair & Company - Analyst
: Makes sense. And Mark, is it safe to assume that the comp guide for the fourth quarter is kind of what you're doing in the business now? Or is there
an assumed ramp just given those comparisons get easier?
Question: Dylan Carden - William Blair & Company - Analyst
: And then finally for me, the sort of the comments that you haven't seen the full-price customer come back to the business like you saw in the
beginning of the year. Is that -- have you lost that customer? Or is that customer just now only engaging at sort of lower price points, more
promotional levels?
Question: Corey Tarlowe - Jefferies - Analyst
: Claire, I think in your comments, you had mentioned something about your customer file trends. Could you maybe unpack that for us a little bit
more to just give us a little bit better understanding of how the consumer has been interacting with the brand generally and any trends that you've
seen within your file specifically that you can call out?
Question: Corey Tarlowe - Jefferies - Analyst
: Got it. And then, Mark, as you think about the store opening opportunity, is there any thought to what 2025 might look like in terms of openings?
I know you've talked about a multiyear plan for a number of stores, but I'm curious, I would imagine that the plans for '25 are coming into view at
this point.
Question: Jungwon Kim - TD Cowen - Analyst
: Just curious on your comment about direct consumers being more price sensitive. Has this been the trend prior? And sort of what are potential
strategies to change that dynamic going forward? And then just a second question on marketing spend. How are you thinking about marketing
spend as we look to '25 and sort of any changes that you have as you continue to learn through your marketing initiatives?
Question: Ryan Meyers - Lake Street Capital Markets - Analyst
: Just one for me. Wondering if you can talk a little bit about a potential tariff impact as that obviously seems to be the top of the list of concerns for
people. Just maybe highlight the supply chain, any sort of impact or anything we should be aware of there?
Question: Marni Shapiro - The Retail Tracker - Analyst
: Congratulations, Claire. It's so exciting. I hope you're off to do something fun. I'm just curious, I know you said robust full price selling hasn't returned.
But just within that context, I'm curious if the levels you saw in May, June, is that where you expect to get back to?
Or was that higher than usual? And then just along those lines, did you see an improvement in full price selling even if it wasn't back to May and
June?
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DECEMBER 11, 2024 / 9:30PM, JILL.N - Q3 2024 JJill Inc Earnings Call
Question: Marni Shapiro - The Retail Tracker - Analyst
: Okay. That makes sense. And then could I just follow up on, I guess, the full price selling or just what she's looking to buy? Is she gravitating towards
the fashion and the novelty? Because when you hit holiday, I felt like the store looked very different.
I mean it was -- that snowflake sweater right in the front that sold out in 15 minutes. It looked very different and the colors were very rich and
beautiful. So I'm curious if she's still gravitating towards the fashion. And if so, does it -- are you thinking about kind of what that balance looks like
on an ongoing basis?
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