The following is excerpted from the question-and-answer section of the transcript.
(Questions from industry analysts are provided in full, but answers are omitted - download the transcript to see the full question-and-answer session)
Question: Richard Chamberlain - RBC Capital Markets - Analyst
: Thanks. Good morning, Alex. Morning. A couple from me, please. I can could you just give a sort of update on the sort of topic because you're one
or one of them at the moment in the market, which is shipping and Harry's carries some thinking about sort of managing. And then second, I think
you called out in the statement, Norway as some as improving in the Nordic areas, sort of how we talk Finland. But what about the Swedish market,
what's going on there, the outlook for that, some of that.
Question: Richard Chamberlain - RBC Capital Markets - Analyst
: Got it. Very helpful. Thank you.
Question: Matthew Abraham - Berenberg - Analyst
: Morning, all. Thank you for taking my question. Just to start with on the market share expansion that you've called out. Can you just talk about and
do you think you're taking share from it? It became names you think you're winning share? And then the second question is just a query in reference
to me. And is there a higher uptake of some of your premium products attributed to the strength of this trend? Just wondering how sustainable
you think is, you know, and the key factors that you think are driving a higher take-up, some of those create premium products in your range?
Question: Matthew Abraham - Berenberg - Analyst
: Thank you. That's helpful.
Question: Warwick Okines - Exane BNP Paribas - Analyst
: Morning, Alex. Morning, Bruce. Couple of questions, please. And just assume costs, have you got any further thoughts on how to deal with the
minimum wage increase in April? Appreciate that's the next financial. Yes, but just any comments you might have on that?
Secondly, on cost, you said you're working towards the towards the EUR300 million of cost savings by year end and in total it just does that mean
you're on track to deliver sort of 60 million in that in the second half? Just shy that I've got is got that right place.
And then just third, if you don't mind, the CapEx has been your guidance has been cut from 80 down to 70, which was already a number that you
said was being managed very tightly. And can you just give us an outlook on how you're thinking about CapEx into the new financial year?
Question: Warwick Okines - Exane BNP Paribas - Analyst
: Great. Thank you very much.
Question: Warwick Okines - Exane BNP Paribas - Analyst
: That's very helpful. Thanks, Alex.
Question: Adam Tomlinson - Liberum - Analyst
: Morning, everyone. Morning. Three questions from me, please. First one is just on the U.K. And coming back to that gross margin stability that you
highlighted in the statement that obviously we've had some of your direct peers in the space war nonprofits are really around gross margin coming
in below expectations and keeping hold of those gains you've made over the over the past few years I'm really interested to understand how you've
done that. And particularly in an environment that your competitors are noting is well and the consumer remains very price-conscious to greatest
went through those details.
And the second question on the north, I think you spoke about your competitors behaving more rationally in these markets. So good to just and
give some more color on that and I think there's been a little bit of M&A as well in that space. So just whether that changes anything in terms of
the competitive landscape for and finally, sort of overarching question by both territories. They're just around subscription numbers and loyalty
schemes and the ability of those the opportunity there to continue driving repeat purchase and customer lifetime value and some thoughts on
that would be great as well.
Question: Adam Tomlinson - Liberum - Analyst
: Great. Thank you. Thanks a lot. Thanks a lot for those answers.
Question: Ben Hunt - Investec - Analyst
: Morning there. Just to continue on that theme of adoption rates in care and repair and delivery and installation. What is that exactly? Do you think
that is it's driving the adoption rates? Is it the market itself or is that a function of you shouting a bit more louder about what you do. Is there
anything specific you can do that's pushing that acceleration?
Question: Ben Hunt - Investec - Analyst
: And that's annualizing the GBP10 increase. I think roughly three how much more you were charging in September last year. Is that correct?
Question: Ben Hunt - Investec - Analyst
: And then are you actually able to give a number for your market share in the UK for Q3?
Question: Ben Hunt - Investec - Analyst
: Okay. And then one question if I can. ID Mobile seems to be going great guns at the moment. How much of it is benefiting from those the legacy
Vodafone contract switching EBIT IDR, you are switching them yourselves and how much of it is actually gaining incremental new business?
Question: Ben Hunt - Investec - Analyst
: Yeah. That's good. Great. Thank you very much.
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