The following is excerpted from the question-and-answer section of the transcript.
(Questions from industry analysts are provided in full, but answers are omitted - download the transcript to see the full question-and-answer session)
Question: Matthew George Hedberg - RBC Capital Markets, Research Division - Analyst
: Great. I'll offer my congrats as well. Gina, you talked about a strong pipeline exiting 4Q and obviously delivered a strong quarter
here. How do you feel about the pipeline as we enter the quarter? And obviously, there's been some additional volatility in financial
services, and it sounds like that was fairly stable for you guys this quarter. But maybe talk about the visibility you have entering the
quarter.
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APRIL 26, 2023 / 9:00PM, NOW.N - Q1 2023 ServiceNow Inc Earnings Call
Question: Matthew George Hedberg - RBC Capital Markets, Research Division - Analyst
: See you in a couple of weeks.
Question: Kasthuri Gopalan Rangan - Goldman Sachs Group, Inc., Research Division - Analyst
: Great start to the year, Bill and team. But curious, the strategy to expanding the base of customers, you've done a great job. You've
got 7,700 customers, a lot of million dollar wins. But if you look at enterprise software beyond $10 billion to $15 billion, $20 billion
in revenue, those companies have always had a base of the pyramid that has a big chunk of commercial customers, SMB customers.
I'm curious how you think about ServiceNow's strategy to expand the base of the pyramid going forward.
Question: Karl Emil Keirstead - UBS Investment Bank, Research Division - Analyst
: Maybe this one for Gina. Gina, on the call 3 months ago, when you were asked about the shape of the CRPO trajectory throughout
the year, you guided to a deceleration throughout calendar '23. Just given that you outperformed in Q1, and conversely, the 2Q
CRPO guide is a little bit below expectations, is that still the right framework to think about the second half?
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APRIL 26, 2023 / 9:00PM, NOW.N - Q1 2023 ServiceNow Inc Earnings Call
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