The following is excerpted from the question-and-answer section of the transcript.
(Questions from industry analysts are provided in full, but answers are omitted - download the transcript to see the full question-and-answer session)
Question: Peter Marc Levine - Evercore ISI Institutional Equities, Research Division - Analyst
: Peter Levine with Evercore. Thanks again for putting on the day. (inaudible) 2 questio-- One is -- I guess, on the go-to-market, you
talk about direct and partner'like what's the steady state between where do you want to see that channel go? 50-50? And then
maybe talk about the mix between partner and direct?'
So what's the mix that you see as a ste--y state -- and then when you look at like the partner go-to-ma'ket, what's the retention look
like versus direct? Is there a change in ARPU margin profile for that?
Question: Peter Marc Levine - Evercore ISI Institutional Equities, Research Division - Analyst
: Maybe a second one maybe for you, Vincent, is just on the SMB, maybe dive a little deeper there, reminds me of like Bill.com but
these customers are underserved. So is this somethi'g that you're developing new products, so your rebranding your kind of product
portfolio to cater to these? And then maybe just talk about how big of an opportunity can that be for you guys.
Vincent Pilette' Yes, that's a good question. The question is about the SMB opportunity. So just the full dis'losure, we're not recreating
S'mantec. We're not going to the midsized market or the ent'rprise. We're not moving up the security ladder, adding from an anti-virus
and multiple devices all the way to DR capabilities and other'things. We're really trying to respond to the consumer needs where
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NOVEMBER 07, 2023 / 3:30PM, GEN.OQ - Gen Digital Inc. 1st Anniversary Investor Update
they have NortonLifeLock or Gen and Avast and AVG produc" and say, "Hey, can also use it to as a more licenses for my small business?
Or can I do this? How ca" I do that"? And it's about extending that offering, leveraging the current core AV devices by extending a
few functional in security and then working up the portfolio towards more that what we call cyber safety, which includes access,
identity, reputation, of use on the digital world and enabling them to be both protected and empowered in that digital w--ld.
We -- as Ondrej mentioned, we are at the very beginning of 't, and you'll see more over the next few years as we develop that portfolio.
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