Five9 Inc at Rosenblatt Securities Technology Summit (Virtual) Transcript

The following is excerpted from the question-and-answer section of the transcript.

Question: Catharine Trebnick - Rosenblatt Securities Inc. - Analyst : Yes, sir. Certainly. All right. So we're going to kick it off. Just one housekeeping session. If you'd like to submit a question. There is a button on the bottom of your screen that you can submit the questions for and then we'll address it. So we appreciate that. And to kick it off with, I thought I'd start with just the sales landscape in general. Could you describe any key changes in the software sales environment over the past three months or even the past year? The really relate to the cloud contact center solutions and the adoption? Thank you.

Question: Catharine Trebnick - Rosenblatt Securities Inc. - Analyst : Those lines you brought up AI, let's flip it over in -- look at some people predict human agents will be replaced by AI and Jonathan, what do you think about that? I'll hand that one to you.

Question: Catharine Trebnick - Rosenblatt Securities Inc. - Analyst : Is there any unique use cases you're seeing from all these RFPs that are coming in that have to do with incorporating this AI that you've provided?

Question: Catharine Trebnick - Rosenblatt Securities Inc. - Analyst : Would you say then that would contribute to the latest deal that you announced in May, that your breath capabilities, it's much broader than the five competitors that you beat market with?

Question: Catharine Trebnick - Rosenblatt Securities Inc. - Analyst : So is there are you seeing any change in your sales on elongation or shortening of the sales cycle because there's more interest in AI from the buyers side and then you know and how you see that evolve in the next year?

Question: Catharine Trebnick - Rosenblatt Securities Inc. - Analyst : So there are more competitors, obviously, in that space? And then how are you addressing some of the competitors?

Question: Catharine Trebnick - Rosenblatt Securities Inc. - Analyst : And then on now that you brought up the large bait, could you differentiate for us why you were selected over a host of competitors and believe there were four or five other legacy vendors in there. And I know that they had a strong relationship over the years with Google. So it's probably another competitor by the name huge that might have been in there. So elaborate on why they selected you over the cast of characters that were also responding?

Question: Catharine Trebnick - Rosenblatt Securities Inc. - Analyst : I'll give a step down from what I've heard from one of the channel partner gave you guys compliment, you don't take on more than you can deliver.

Question: Catharine Trebnick - Rosenblatt Securities Inc. - Analyst : So the other question is. So another question I got the last couple of days was really having to do with the fact that you have talked a lot about the megadeals and done well. But what about the mid-market? I mean, are you moving away from the mid-market and just focusing up Mark and me, can you give us some reassurance that's still roll piece here, strategy and what's your approach? REFINITIV STREETEVENTS | www.refinitiv.com | Contact Us consent of Refinitiv. 'Refinitiv' and the Refinitiv logo are registered trademarks of Refinitiv and its affiliated companies. JUNE 12, 2024 / 4:00PM, FIVN.OQ - Five9 Inc at Rosenblatt Securities Technology Summit (Virtual)

Question: Catharine Trebnick - Rosenblatt Securities Inc. - Analyst : Which brings up very favorite topic, consumer sentiments, so you there's been a lot of discussion from Target McDonald's, Walmart, but now they're bringing their pricing down? And do you think this will improve some of the consumer sentiment that you've seen in some of your credit card reporting?

Question: Catharine Trebnick - Rosenblatt Securities Inc. - Analyst : I understand. And then on AI billing models in pricing. So there's just a lot of them that are involved in AI. And I am just trying to understand, typically, when we've spoken to you and on different areas in discuss how, you have $400 a C versus maybe, you know, $200 for ethical CCsaas, you'll see that that sustaining I mean, that's one of the questions I get quite frequently in our world that price come down as more AI is offered. So that's another.

Question: Catharine Trebnick - Rosenblatt Securities Inc. - Analyst : Got it. And then the other last week, Friday, called Barry and talk about the Microsoft entry. So I would to here for the audience to know what your take is on their entry and in owned it, do you think it will be competitive or not with your capabilities?

Question: Catharine Trebnick - Rosenblatt Securities Inc. - Analyst : So on that if I look at your funnel and I then looked at the top of the funnel, would you say who do you compete against the most? I think that would be one thing I'd like to understand. And then part of that question is there's a lot of bot thought leaders out there that are going to be Avaya a conference and said, oh, yeah, they're not going to be a share donor anymore that have really changed things up. I'd just like to hear your opinion on the top of the funnel where you compete against and you know where you really see your opportunities in the premise-based world coming from?

Question: Catharine Trebnick - Rosenblatt Securities Inc. - Analyst : Yeah, what are the faces for me has always been international expansion for you all. So can you highlight where you are on international expansion now and the strategy behind your sales motion and what key partners you like to work with to expand overseas? Thanks. REFINITIV STREETEVENTS | www.refinitiv.com | Contact Us consent of Refinitiv. 'Refinitiv' and the Refinitiv logo are registered trademarks of Refinitiv and its affiliated companies. JUNE 12, 2024 / 4:00PM, FIVN.OQ - Five9 Inc at Rosenblatt Securities Technology Summit (Virtual)

Question: Catharine Trebnick - Rosenblatt Securities Inc. - Analyst : So if I were to take off your top three growth strategy, international one, AI?

Question: Catharine Trebnick - Rosenblatt Securities Inc. - Analyst : Well on the last earnings call. You also I was pretty impressed with how well your system integrator work is going in the opportunities going through there. And can you describe some of the changes you made to that program and why you're seeing like six years ago or four or even three years ago, you didn't have the same volume going through there as far as opportunities and what's changed that accelerated?

Question: Catharine Trebnick - Rosenblatt Securities Inc. - Analyst : When you also based on the fact that you moved upmarket like maybe after the FedEx deal in the healthcare deal that you attracted some of the larger bars like PCW, et cetera, in Accenture and maybe and help bring them to you and you work with them. Would you say that was a piece of it?

Question: Catharine Trebnick - Rosenblatt Securities Inc. - Analyst : Okay. Last question, what keeps you up at night?

Question: Catharine Trebnick - Rosenblatt Securities Inc. - Analyst : I hope so, I always enjoyed working with your team. So thank you for your time today. Jonathan, nice to see you.