The following is excerpted from the question-and-answer section of the transcript.
(Questions from industry analysts are provided in full, but answers are omitted - download the transcript to see the full question-and-answer session)
Question: Eamon Coughlin - Barclays Services Corp - Analyst
: I guess, for anyone in the room that maybe missed your 3Q earnings, can you help us understand some of the key takeaways from the call?
Question: Eamon Coughlin - Barclays Services Corp - Analyst
: I'd be remiss not to. I guess just staying on some of that, we can unpack a lot of that there. But like what gives you the confidence that NRR
is near or at the bottom? And maybe what's some of the key drivers to improve that?
And then maybe what is some of the risks that could actually degradation? Just any sort of comments on how you think of the trajectory
there?
Question: Eamon Coughlin - Barclays Services Corp - Analyst
: Yeah, absolutely. I think just like when we think about some of that renewal base in the fourth quarter, maybe what drives some of the
confidence in that NRR being stable? And then maybe as we think about the last two years, like that trajectory, like what is driving that
stability?
Are we seeing the end of that rightsizing from that customer base? And then maybe how to think about next year?
Question: Eamon Coughlin - Barclays Services Corp - Analyst
: Super interesting because a company somewhere in the SaaS space, Braze last night printed and they had the first -- second quarter in a
row of in-quarter net retention improving from -- they're getting the value of the beast from like (inaudible) renewals beginning to improve.
So it's interesting to --
Question: Eamon Coughlin - Barclays Services Corp - Analyst
: Very similar dynamic.
Question: Eamon Coughlin - Barclays Services Corp - Analyst
: Yeah, definitely. I guess just understanding some of the different challenges that are going to the market. I think SEO has been a difficult
change for not just Asana, for a variety of different SMB SaaS companies.
I guess just understanding some of the remedies that you're pushing through the market, is there any sort of context you could provide on
what your net new business is being driven by SEO? If there's any sort of context you can provide and then some of the remedies that
maybe were -- that Asana is working through to improve that motion?
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DECEMBER 10, 2025 / 11:05PM, ASAN.N - Asana Inc at Barclays Global Technology Conference
Question: Eamon Coughlin - Barclays Services Corp - Analyst
: Definitely. So I mean, I think it's an evolving story for, again, not just Asana like this is a clear market dynamic that I think a lot of people are
trying to work through. It doesn't seem like there's a perfect answer, but as you just mentioned, there's a variety of different channels, I
think, you can work through.
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DECEMBER 10, 2025 / 11:05PM, ASAN.N - Asana Inc at Barclays Global Technology Conference
Question: Eamon Coughlin - Barclays Services Corp - Analyst
: Definitely. I guess -- I mean, one of the more exciting parts of the Asana story is some of the AI adoption, some of the great growth that
you're seeing there. I guess just some of the -- can you just describe some of the early feedback you've seen from some of the particularly
the enterprise customers regarding Teammates? And then maybe just trying to understand some of the -- maybe the ARPU uplift that we
could see from that adoption?
Question: Eamon Coughlin - Barclays Services Corp - Analyst
: Okay. It sounds like there's clear ROI from these products already and early traction with Teammates. I guess just trying to understand like
Question: Eamon Coughlin - Barclays Services Corp - Analyst
: Definitely. I think the conversation with AI and the ROI that is driving is super interesting when it ties back to like a power user. If you and I
are both leveraging Asana and I use it 24 hours a day and you two hours a day, for a seat-based model, we're the same price. But then for
-- with AI and the introduction of seat-based model, it's a whole new lever --
Question: Eamon Coughlin - Barclays Services Corp - Analyst
: Yeah. No, definitely. I guess shifting a little bit to some of the competitive dynamics like throughout the space. Smartsheet was recently
taken out to go private and monday.com has this new multiproduct story that it's pushing to the market. I guess where does Asana stand
out? What drives the differentiation and what drives those wins in the RFPs?
Question: Eamon Coughlin - Barclays Services Corp - Analyst
: Yeah. No, that makes sense. I guess just understanding some of the guidance for 4Q, how to think about 2027? And then I think reflecting
on your time at Asana, packaging a lot of questions into one, but I guess just like I would love to hear your perspective on your last 1.5 years
since you came to Asana. What are some of the things that you think Asana has done well?
What do you think some of the things that maybe you could have improved on? And then maybe how to think about 2027 growth and
profitability? Obviously, not looking for a preannouncement, but anything --
Question: Eamon Coughlin - Barclays Services Corp - Analyst
: Yeah. Two companies in a row, you're just driving incredible operational efficiencies. So thank you, Sonalee, for having us and great to be
here. Thank you.
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