The company has a stable organization and the managerial team has been strengthened by the appointment of a new chief information officer in 2014. In 2014, Zenith's overall business had further increased since our previous review (see "Servicer Evaluation: Zenith Service SpA," published on March 11, 2014). The company gained 17 new master servicing mandates, totaling 47 servicing agreements at the end of 2014. In our opinion, this shows Zenith's sound ability to attract new clients. Since our previous review, the company has improved its internal process to identify training needs and deliver training classes. Furthermore, the servicer introduced new career developments and a biannual salary review to better incentivize its staff. Zenith doubled its investment in its IT system
