An experienced and senior management team; Low overall turnover for management and staff; Default management has lower tenure averages that reflect the management team additions, though the new managers have good experience levels; A risk management and control framework that includes multiple lines of defense; Continued process enhancements, including a process improvement team to proactively evaluate procedures that it considers high-risk; Solid servicing performance metrics that are generally consistent with similarly ranked peers; Good transition rates from higher to lower delinquency buckets, evidencing effective loss mitigation efforts; and Average speed of answer (ASA) metrics that are within the industry standard but higher than peers'. S&P Global Ratings' rankings on Shellpoint Mortgage Servicing (SMS) as a primary and special residential loan
