Servicer Evaluation: LoanCare LLC

An experienced management team, along with competitive turnover metrics; A sound training program; Multiple levels of internal controls; A well-managed vendor oversight area; A solid technology environment that was recently enhanced; Satisfactory servicing metrics that generally compare well against similar peers; Proactive default management practices that are inclusive of more automation in several areas; A large number of aged reconciling items (although the dollar amount is not material) that are being resolved, which was also mentioned as a 2017 USAP exception; and Elevated tax penalties. S&P Global Ratings' rankings on LoanCare LLC (LoanCare) as a residential primary (prime) and residential special servicer are ABOVE AVERAGE. On July 18, 2018, we affirmed these rankings (please see "LoanCare LLC Residential Primary and

...+ An experienced management team, along with competitive turnover metrics; + A sound training program; + Multiple levels of internal controls; + A well-managed vendor oversight area; + A solid technology environment that was recently enhanced; + Satisfactory servicing metrics that generally compare well against similar peers; + Proactive default management practices that are inclusive of more automation in several areas; + A large number of aged reconciling items (although the dollar amount is not material) that are being resolved, which was also mentioned as a 2017 USAP exception; and + Elevated tax penalties....

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