LoanCare LLC ABOVE AVERAGE Residential Primary Servicer Ranking Affirmed; Outlook Is Stable

OVERVIEW We affirmed our overall ABOVE AVERAGE ranking on LoanCare LLC as a residential primary (prime) servicer. The company's prime portfolio amounts to almost 1.8 million accounts with an unpaid principal balance of $363.3 billion as of Oct. 31, 2019. It operates from sites located in Virginia Beach, Va., Jacksonville, Fla., Chandler, Ariz., and Pittsburgh, Pa. The outlook is stable. NEW YORK (S&P Global Ratings) Nov. 4, 2019--S&P Global Ratings today affirmed its ABOVE AVERAGE ranking on LoanCare LLC as a residential primary servicer. The outlook is stable. Our ranking reflects: An experienced management team, along with competitive turnover metrics; A thorough training regimen; Multiple levels of internal controls that were recently augmented within its first line of defense; A

...November 4, 2019 OVERVIEW - We affirmed our overall ABOVE AVERAGE ranking on LoanCare LLC as a residential primary (prime) servicer. - The company's prime portfolio amounts to almost 1.8 million accounts with an unpaid principal balance of $363.3 billion as of Oct. 31, 2019. - It operates from sites located in Virginia Beach, Va., Jacksonville, Fla., Chandler, Ariz., and Pittsburgh, Pa. - The outlook is stable. NEW YORK (S&P Global Ratings) Nov. 4, 2019--S&P Global Ratings today affirmed its ABOVE AVERAGE ranking on LoanCare LLC as a residential primary servicer. The outlook is stable. Our ranking reflects: - An experienced management team, along with competitive turnover metrics; - A thorough training regimen; - Multiple levels of internal controls that were recently augmented within its first line of defense; - A sound technology environment that underwent improvements affecting customer service, loss mitigation, and other functional areas; - Well-designed complaint and vendor management...

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