Tata Motors Ltd Investor Day Transcript

The following is excerpted from the question-and-answer section of the transcript.

Question: Kumar Rakesh - BNP Paribas, Research Division - Analyst : This is Kumar Rakesh from BNP Paribas. Definitely impressive work over the last 3 years on the volume expansion and profitability and seems to be on track of a very successful turnaround of the passenger vehicle business. But in my view, I think the success on the automotive industry should be just on a little longer period of time over 7, 8 years when the full ownership of cycle is completed. And the first part of that seems to be done when we have the acceptance of the product by customers, which used to be seen as a fleet brand is now seen as a premium retail brand as well now. REFINITIV STREETEVENTS | www.refinitiv.com | Contact Us consent of Refinitiv. 'Refinitiv' and the Refinitiv logo are registered trademarks of Refinitiv and its affiliated companies. JUNE 07, 2023 / 3:30AM, TAMO.NS - Tata Motors Ltd Investor Day And this part of the journey was relatively easier to judge for us from outside looking at the market share, profitability, these metrics, which we could track. Now the acceptance of the brand and the success, the quality, the ownership experience, these are relatively more difficult for us to just from outside on a more regular basis. So can you give us some insight on maybe warranty expenses, how they are trending, the service center, turnaround times or the experience of customers over there are the product quality brings along with that some challenges as well which should get addressed. But where do we stand today? And how do you plan to progress to sustain this expansion over the future period as well?