Rollins Inc at Robert W Baird Global Industrial Conference Transcript

The following is excerpted from the question-and-answer section of the transcript.

Question: Andrew J. Wittmann - Robert W. Baird & Co. Incorporated - Analyst : Sure. I would -- I'll kick it off with some and they are coming in from the audience a bit here, too. But I just thought I'd have you expand a little bit about the opportunity for up to nine services at your customers and you're doing on average two today. Can you maybe talk about some of the categories that are fastest growing and most under-penetrated? Just to give some people a sense of kind of what we're doing?

Question: Andrew J. Wittmann - Robert W. Baird & Co. Incorporated - Analyst : And this one is recurring -- more onetime -- recurring --

Question: Andrew J. Wittmann - Robert W. Baird & Co. Incorporated - Analyst : Yeah. Makes sense. One question here came in, and it's talking about that acquisition. I think you did, what, 32 deals year-to-date. So there's a lot of high frequency. That is a really small. So you talked about the big one that's more material. But the question is just about how have multiples changed or are they changing over time?

Question: Andrew J. Wittmann - Robert W. Baird & Co. Incorporated - Analyst : Got it. There's a couple of questions here from the audience that are related to the competitive environment, talking about your outperformance against other small players. And really, there's another question that builds on that, that talks about is, are your investments that you're making in sales and in advertising and things to grow the top line, are those in response to a competitive environment that you feel is maybe a little bit more ripe for the taking today than it is in other years?

Question: Andrew J. Wittmann - Robert W. Baird & Co. Incorporated - Analyst : Got it. One of the other things I think is worth exploring a little bit more detail is international, and it's a big world. You guys have been a great North American company for a long time, but you've also been growing internationally. Sometimes I think with franchises. Does the same playbook that's worked so well in the US for so many years translate internationally? Or are there laws, labor laws come to mind or customer expectations that are different where you have to adjust?

Question: Andrew J. Wittmann - Robert W. Baird & Co. Incorporated - Analyst : Interesting. I think it's really interesting watching your company over the years, invest in technology. I remember going back to the BOSS system, there's been so many different things on the route, customer-facing things to interact digitally. What are the things that are kind of top of mind giving digital investments today? And are they top line-driven investments? Or are they going to help you get to that 30% incremental?

Question: Andrew J. Wittmann - Robert W. Baird & Co. Incorporated - Analyst : Great. Are there questions from the audience? Just one upfront. Unidentified Participant We have a competitor who's watched up M&A -- can you talk about what are the pitfalls that come with M&A? That we hope to avoid.

Question: Andrew J. Wittmann - Robert W. Baird & Co. Incorporated - Analyst : Great. That's all the time we have, unfortunately, we're going to have to leave it there. Thank you for your time. Ken. Appreciate it.