The following is excerpted from the question-and-answer section of the transcript.
(Questions from industry analysts are provided in full, but answers are omitted - download the transcript to see the full question-and-answer session)
Question: Kash Rangan - Goldman Sachs & Co. LLC - Analyst
: Congrats, Kira. Congrats, Abhey, on taking over your positions, respectively, and one for you Vlad.
You had a slide in your presentation about market share. RingCentral is still top of the heap. Looks like the market share seems to be stabilizing
roughly after a period of moves here and there. So what are we to make of that market share presentation. Is the sign that this you -- 85% of your
revenue comes from UCaaS, another 15% is in growth areas. I mean, does this set you up to start to regain market share from this point going
forward?
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FEBRUARY 20, 2025 / 10:00PM, RNG.N - Q4 2024 RingCentral Inc Earnings Call
And one for you Abhey, congratulations on -- I think it's your first public company CFO position. What imprint do you bring to bear based on your
prior experiences? You've been at high-growth companies like AWS, you were at Autodesk, You were at Cisco, and prior that you were an amazing
sell-side software. So what do these experiences bring to bear to you as you approach your CFO job? And how that Abhey add value here?
Question: Siti Panigrahi - Mizuho Securities USA LLC - Analyst
: Congrats, Abhey and Kira on your first earnings call in a new role. So I want to ask, definitely, it's very exciting to see the RingCentral adoption in
doubling revenue. And you talked about some of your, I think Genpact and some of those large deals, I just understand like what sales like they
are doing using it. And in terms of the CCaaS, how are you positioning now RingCX versus NICE. And then another there, and you, guys, disclose
CCaaS ARR, what was that end of Q4?
Question: Brian Peterson - Raymond James & Associates, Inc. - Analyst
: As we're thinking about ARR, I think a lot of investors look at the sequential change in that metric as a method to just track the overall business
activity. I know FX was an incremental headwind. Is there any way to look at what that figure would have done adjusted for FX? Or is it just fair to
maybe take 100 basis points out of the -- year-over-year? Any help on how to look at that?
Question: Brian Peterson - Raymond James & Associates, Inc. - Analyst
: And Vlad, maybe just one for you. As we think about the incremental GSP partnerships, how do you think about the importance of that channel
Question: Meta Marshall - Morgan Stanley & Co. LLC - Analyst
: Maybe building on that last question, just obviously, getting leverage the global service partners on selling the multiproduct strategy. But just are
there any additional go-to-market investments or more direct overlay sales that you'll have to sell some of the new portfolio that we should be
mindful of going throughout the year.
And then just as a second question, if we think of sources of upside potentially during the year, does it come from kind of exceeding that $100
million ARR target the new products or more stability on the RingEX product?
Question: Meta Marshall - Morgan Stanley & Co. LLC - Analyst
: Just on sources of upside as we think about the year, would you think of those coming from beating the $100 million ARR target around new
products or more stability, such growth on the EX side.
Question: Michael Funk - BofA Securities, Inc. - Analyst
: Maybe just one for Vlad. But we've seen some very divergent results in the last week or two across the space in terms of the actual reported and
then guidance as well. So hoping you put your guidance for the year in the context of market growth, right, for CX. And if that implies market share
gain and then in which areas that it does if you believe that it implies market share gains?
Question: Michael Funk - BofA Securities, Inc. - Analyst
: And then you mentioned mid-market, Vlad. Some of the BofA data credit card data is showing some relative weakness in midsized business based
on spend hiring. Does your guidance in caps like conservatism for the midsized business market? Or are there other factors?
Question: Ryan Koontz - Needham & Co. LLC - Analyst
: Appreciate the color on EX position there and have CX traction down market. Could you maybe also reflect on some of the traction you have with
some of your new products you're talking about as part of your model there?
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