Fleury SA Q4 2020 Earnings Call (In Portuguese With Simultaneous Translation Into English) Transcript

The following is excerpted from the question-and-answer section of the transcript.

Question: Emerson Vieira - Ita· Corretora de Valores S.A., Research Division - Analyst : I have 2 very quick questions. The first refers to the penetration that you had this quarter. But if we look at your performance quarter-on-quarter, there was a drop of 8% in revenue. I would like to understand if this is due to a sort of cannibalization of clients entering other channels. If that is the reason, what do you expect from this front? And how can you contribute towards having new customers, especially in those new cities where you have had growth? And my second question refers to new avenues or sources of revenue. In 2021 and going forward, the idea is to go deeper into the vertical ophthalmology, reproduction, infusion, or can we also expect that other verticals will be built around the core business that you have. These are my 2 questions. Carlos Marinelli Emerson, thank you for the question. I'm not sure in which context you made this question of the client home care. In the third quarter, it was 170% vis-a-vis 2019. And in the fourth quarter, a growth of 98% vis-a-vis 2019. This continues to grow and to grow very strongly. Perhaps there were slight variations, but there has been significant growth. When we look at the growth of this, it was over 100%. And this allows us to remain very comfortable that we are on the right track. What we observe is that the fact that we need room to service clients. Well, we're open 360 days a year into -- but we used to work in those spaces with technology where people very conveniently can now request home care, they can open their doors with a great deal of confidence in us and allow us to gain this space without being limited to the patient service customers. This has endless potential. Now before, we had a restriction of entering the customers' homes. Well, now the service that we're offering has grown a great deal. And this is one of the great leverage of Fleury, the confidence that it holds among its clients. And we can enter their homes, both digitally and physically, because they trust us. And of course, this is very important for us. We enhance the space that we have to service clients. We're going to continue working on that as client home care. And this will be another avenue of growth. I'm going to apologize. I would like to ask you to please repeat your second question.