CSG Systems International Inc Q3 2023 Earnings Call Transcript

The following is excerpted from the question-and-answer section of the transcript.

Question: Margaret Marie Niesen Nolan - William Blair & Company L.L.C., Research Division - Analyst : Thank you and congrats on the results. Thinking about some of the commentary about the revenue growth rate and even when you back out some of those kinds of nonrepeatable items, you're still at the high end of your growth range. I'm wondering if you can kind of distill for us what really drove this and what sort of factors we should be looking for to determine whether this level of growth is on the table for next year or years ahead.

Question: Margaret Marie Niesen Nolan - William Blair & Company L.L.C., Research Division - Analyst : Thanks for that, Brian. And then you gave the example of the different outcomes you were able to achieve through CSG Forte Engage, and you talked about reduced uncollected payments and increased customer engagement and a few other metrics. Are solutions and offerings like this additive to the margin profile of the business? And when you think about those different outcomes that you outlined, is there a way to kind of monetize this in a different way, like outcome-based or gain share type of arrangement?