Bigcommerce Holdings Inc Q2 2025 Earnings Call Transcript

The following is excerpted from the question-and-answer section of the transcript.

Question: Raimo Lenschow - Barclays Services Corp - Analyst : Great to see the progress here. Travis, can you talk a little bit about like what you're seeing in the field? Obviously, when we talked 90 days ago after Q1, the world was very, very uncertain, consumers were really uncertain and then commerce businesses kind of suffered from that one. How has the world evolved since? And what are you seeing from your customers in terms of living in this new tariff world?

Question: Raimo Lenschow - Barclays Services Corp - Analyst : And then Daniel, if you think about the rebranding, like how -- I mean, since we don't have a lot of experience like -- but you're kind of dependent on kind of being found by new customers, et cetera. Like, can you talk a little bit the puts and takes? Like, obviously, you spent some money on it. There's going to be like an in-between period. Like, do we need to think about disruption in terms of new customer adds, et cetera? Like how is that going to play out for you? Congrats from me again.

Question: Ken Wong - Oppenheimer & Co Inc - Analyst : Somewhat piggybacking off of Raimo's question. Travis, this past year saw BigCommerce prioritize the reshaping of your exec team, go-to-market alignment. With this rebrand as Commerce, do you think the product portfolio is in a place for us on the outside to properly measure success? Or is that going to have to wait until '26?

Question: Ken Wong - Oppenheimer & Co Inc - Analyst : Perfect. Super helpful. And then lots of mentions of new partnerships, and it sounds like that is potentially going to be a more important revenue path going forward. I mean, should we anticipate that the pace of new software service partnerships are going to pick up relative to what we've seen from BigCommerce historically?

Question: Natalie Howe - Bank of America Merrill Lynch - Analyst : You talked a little bit about your B2B offering. So I wanted to dig in a little more on that, especially as the pillar of ARR reacceleration. So what has been the biggest improvement in the adoption of B2B? And how has it been integrating with the rest of the platform? And what's the ideal customer for that, whether it's new logos or customers already in the base?

Question: Natalie Howe - Bank of America Merrill Lynch - Analyst : Got it. And then a quick question on the payment solution. I know it's not until 2026. You guys want to provide more optionality for your customers. But what gives you the confidence that some customers will end up using your guys as payment solution? And what's like the reasoning behind providing it yourselves?

Question: David Hynes - Canaccord Genuity Corp - Analyst : So Travis, look, as the commerce space continues to evolve towards agentic or answer engines, do you still think BigCommerce's best opportunity is as platform? Or do you now see a better path to market as that data orchestrations experience layer? And I guess if it's the latter, like how does that change how you think about the economics of the business? REFINITIV STREETEVENTS | www.refinitiv.com | Contact Us consent of Refinitiv. 'Refinitiv' and the Refinitiv logo are registered trademarks of Refinitiv and its affiliated companies. JULY 31, 2025 / 12:00PM, CMRC.OQ - Q2 2025 Bigcommerce Holdings Inc Earnings Call

Question: David Hynes - Canaccord Genuity Corp - Analyst : Yes. Okay. I think that makes sense. And then, Daniel, just based on how you're modeling the business, like when do you think we might see a return to positive enterprise customer count?

Question: Gabriela Borges - Goldman Sachs Group Inc - Analyst : I find this dynamic around agentic search particularly interesting. Travis, maybe tell us a little bit more about, a, are you already seeing customers see a negative impact from agentic search such that it's catalyzing them to engage with your product suite? B, you mentioned AI-powered shopping requires even more sophisticated product data. Maybe just give us some examples there. In what ways does the product data need to be more sophisticated.

Question: Gabriela Borges - Goldman Sachs Group Inc - Analyst : And so do you already have customer examples that you can train your salespeople with where customers has seen traffic or conversion or top of funnel getting hit. They then go and buy Feedonomics and then -- and some of the more interesting price to quote options that you've been talking about and then see sort of -- well, kind of well, like a before and after from a statistic standpoint.

Question: Chris Kuntarich - UBS AG - Analyst : Can you hear me?

Question: Chris Kuntarich - UBS AG - Analyst : Yes, I just wanted to stick with the agentic theme. Just, I wanted to focus on the B2C side here. I think I kind of understand that we're seeing this acceleration in this trend. But anything you could do to further dimensionalize the amount of discovery today coming from the agentic engines versus either like the start of the year or this time last year? And just how is that differing versus either brands that have leaned into this theme and ones that haven't or across certain verticals? Just anything you could share there to help further dimensionalize this?

Question: Chris Kuntarich - UBS AG - Analyst : Got it. Maybe just one quick follow-up. Just thinking about it versus other sources of traffic, is it now larger than maybe e-mail or SMS? Just curious kind of where it's falling within the stack rank for BigCommerce customers.