The following is excerpted from the question-and-answer section of the transcript.
(Questions from industry analysts are provided in full, but answers are omitted - download the transcript to see the full question-and-answer session)
Question: David E. Hynes - Canaccord Genuity Corp., Research Division - Analyst
: Congrats on the results. I don't know if this is a Rowan or a Barry question, but if we think about net revenue retention of 118%, how
much in the past has been driven by organic agent seat expansion? And I guess the follow-up to that would be, like what are you
contemplating going forward?
Question: David E. Hynes - Canaccord Genuity Corp., Research Division - Analyst
: Yes. Yes. Makes sense. And then one follow-up, if I could. The large deals, the mega deals that we talked about over the last couple
of quarters, I think some have started implementation. Others are starting later this year. Just from what you're hearing from those
customers on a timeline perspective, is everything still on track? Has anything changed at all?
Question: David E. Hynes - Canaccord Genuity Corp., Research Division - Analyst
: Yes. Got it. Awesome. Well, congrats on all the good news.
Question: Peter Marc Levine - Evercore ISI Institutional Equities, Research Division - Analyst
: I think on your Analyst Day, you talked about international and moving that up to -- kind of talked about like mid-teens by 2026, so
I think roughly 10% today. So any thought in terms of your investments to accelerate growth of the markets? Are you may be thinking
about pulling back? And then on the flip side of that is, any color commentary you can share with how purchasing behavior
internationally is any different than here in the U.S.? Are you seeing similar trends where maybe it's a little bit more cautious?
Question: Matthew Alan Stotler - William Blair & Company L.L.C., Research Division - Analyst
: Maybe just one question on your thoughts on use case exposure at this point. I think, Rowan, you brought up an interesting point
where CFOs are looking to maybe drive efficiencies or cut budget in this environment, maybe is not focused on where you guys
would traditionally play or focus on some of these kind of longer-term context inter modernization initiatives, maybe around more
discretionary spending in things like sales and marketing, right? So as you think about where you guys sit -- and would love to get
your perspective on is that -- I guess, what portion of revenue -- you don't have to give direct numbers, obviously, but customer
service and help desk versus maybe some of those implementations that are in the sales and marketing organizations where there
may be a little bit more efficiencies being recognized in this environment. Any thoughts on kind of that exposure?
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