The following is excerpted from the question-and-answer section of the transcript.
(Questions from industry analysts are provided in full, but answers are omitted - download the transcript to see the full question-and-answer session)
Question: Patricia A. Baker - Scotiabank Global Banking and Markets, Research Division - Analyst
: I have a number of questions. So one of the things that impacted the quarter, Jim, was, you said, there was soft store traffic. Can you just talk about
that a little bit? And was that weather related or attributable to something else? And when you indicated that things are improving in the third
quarter, does that mean -- were you referencing also the fact that traffic is improving in the third quarter?
Question: Patricia A. Baker - Scotiabank Global Banking and Markets, Research Division - Analyst
: Okay. That's helpful. And then the other big issue in the quarter was the delay of flow of product to the stores. And can you just talk about how
that happened? When did you start to see that problem and where -- how far through -- how much -- at the peak of the delay of the flow and where
you are now, how does it compare?
Question: Patricia A. Baker - Scotiabank Global Banking and Markets, Research Division - Analyst
: Okay. Excellent. So if you're currently at 60% of capacity, do you have a target for when you think you'll be at 100% capacity?
Question: Patricia A. Baker - Scotiabank Global Banking and Markets, Research Division - Analyst
: Okay. Fair enough. And then just a clarification here, you have mentioned that you extended with your e-commerce partner out to October. So
that's the third-party delivery contract, if extension is successful.
Question: Stephen MacLeod - BMO Capital Markets Equity Research - Analyst
: I just wanted to come back -- circle back on the traffic. You mentioned that traffic was weak sort of heading into the quarter and improved as
moving into August and September. Can you just talk a little bit about what you think the traffic drivers were in terms of driving the weakness and
then driving the improvements, sort of late in the quarter?
Question: Stephen MacLeod - BMO Capital Markets Equity Research - Analyst
: Great. Okay. Okay, and then just along those lines, you cited in SG&A that you had some higher store wages related to increased in-store fulfillment
of online orders. Would that be related to some of the challenges you saw in the DC? I mean is it -- how do I interpret that? Or can you explain
exactly how that works?
Question: Stephen MacLeod - BMO Capital Markets Equity Research - Analyst
: Right. Okay. Okay. That's helpful. And then just looking at the full year, you talked about the $5 million to $6 million impact, which I assume is safe
to assume that at least at this point EBITDA should -- target should be $5 million to $6 million lower. You talked about the factors affecting DTC
Question: Sabahat Khan - RBC Capital Markets, LLC, Research Division - Analyst
: Just I guess, just a follow-up on that guidance. I may have missed this earlier. But I guess when you say EBITDA guidance would be lower and then
you mentioned that $5 million to $6 million amount, should we assume that your kind of new implied guidance range is about $5 million to $6
million below the low end on the range? Just trying to put some parameters around the range.
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SEPTEMBER 11, 2019 / 12:00PM, ROOT.TO - Q2 2019 Roots Corp Earnings Call
Question: Sabahat Khan - RBC Capital Markets, LLC, Research Division - Analyst
: Okay. Great. And then I think you mentioned a little bit on the cash on the leverage earlier. Do you sort of have a time line for when some of those
that DC-related cost will moderate and you can see some improvement in the leverage? And do you have a approximate range for where you
expect to be on leverage by year-end?
Question: Sabahat Khan - RBC Capital Markets, LLC, Research Division - Analyst
: Okay. And then one last one just on the e-commerce strategy. How was the -- I guess the penetration there coming along? And you mentioned
some incremental cost, should we assume that your e-commerce penetration maybe is coming in ahead of expectations and you have some
additional cost there? Just trying to understand how far along that a strategy is today?
Question: Vishal Shreedhar - National Bank Financial, Inc., Research Division - Analyst
: Just on the balance sheet, I may have missed this of off the top. Is there a specific debt to EBITDA leverage level that management thinks is a level
which they want to be below? I understand that you suspect there'll be cash generated in the future, but if you can give us that tolerance, that'd
be helpful.
Question: Vishal Shreedhar - National Bank Financial, Inc., Research Division - Analyst
: Okay. So I understand that. The reason why I'm asking is because, I think management said in -- as response to a prior question that they'll be
looking to use the future cash flows in the best way possible. So I was just wondering, if investors can look at your leverage levels and try to put
their own assumptions around that, so that's why I'm asking. So is there help you can give us there?
Question: Vishal Shreedhar - National Bank Financial, Inc., Research Division - Analyst
: Okay. In terms of one of the indications in the past that you provided to us on marketing and brand spend, is management content where they
are in terms of the actual level of investment in marketing? Or do we need some more here to accelerate the trends a little bit further?
Question: Vishal Shreedhar - National Bank Financial, Inc., Research Division - Analyst
: Okay. In terms of the store network, is management content with the store network? Is there a need to be reviewed to see if there is stores that are
may be no hitting the hurdle rates that you anticipated? Is this still -- is it still reasonable for investors to expect Roots network to grow in size over
time?
Question: Vishal Shreedhar - National Bank Financial, Inc., Research Division - Analyst
: Okay. And just one more here. Management indicated that trends are starting to improve in Q3. But Q3 last year was an outlier in terms of a little
bit of weakness there. So wondering if that improvement is due to lapping easier comps or if it's actually concrete improvement that we should
see extend into Q4 and Q1, et cetera, et cetera.
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SEPTEMBER 11, 2019 / 12:00PM, ROOT.TO - Q2 2019 Roots Corp Earnings Call
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