The following is excerpted from the question-and-answer section of the transcript.
(Questions from industry analysts are provided in full, but answers are omitted - download the transcript to see the full question-and-answer session)
Question: Vishal Shreedhar - National Bank Financial, Inc., Research Division - Analyst
: With respect to inflation in the basket, do you have a sense of what that was and maybe how much of an inflation was caused from the mix shift
towards digital?
Question: Vishal Shreedhar - National Bank Financial, Inc., Research Division - Analyst
: Okay. With respect to the differential on digital versus in-store, just the differential in pricing associated with the different methods of ordering for
the same product, do you have a sense of what the average higher price is on digital versus same-store? And if that mix shift is also causing inflation?
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APRIL 09, 2021 / 12:30PM, MTY.TO - Q1 2021 MTY Food Group Inc Earnings Call
Question: Vishal Shreedhar - National Bank Financial, Inc., Research Division - Analyst
: Okay. And related to digital, are you seeing -- what are you seeing in customer perception serving? I don't know if you track Net Promotor Score,
are you seeing -- what are the common feedback again? Is it concerned about pricing or is convenience, the benefit that's overcoming that?
Question: Vishal Shreedhar - National Bank Financial, Inc., Research Division - Analyst
: Okay. And maybe I'll just add another one here. Royalty rates in the U.S. picked up a bit. I'm guessing that's due to mix. Just wondering how -- with
all these changes that are happening in such a quick period of time, how we should think about royalty rates?
Question: George Doumet - Scotiabank Global Banking and Markets, Research Division - Analyst
: Looking at the Papa Murphy's and the Cold Stone specifically, I mean they've done it really well during the pandemic. I'm just wondering to what
extent you would expect those concepts to grow their comps in fiscal '21 as we kind of anniversary the pandemic?
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APRIL 09, 2021 / 12:30PM, MTY.TO - Q1 2021 MTY Food Group Inc Earnings Call
Question: George Doumet - Scotiabank Global Banking and Markets, Research Division - Analyst
: Okay. And I think if you allude to 5 test locations where you were doing renovations for Papa Murphy. Can you maybe talk to the lifting costs that
you saw maybe rentals renovations. And are you extending that to more locations at all?
Question: George Doumet - Scotiabank Global Banking and Markets, Research Division - Analyst
: Okay. I know this is probably a difficult question, and there's a lot of lumpiness in these numbers. But what would you expect -- what was like the
online penetration maybe as we kind of exit this year and next year and as COVID becomes maybe less rampant. And also what's the percentage
of takeout versus delivery in that number?
Question: George Doumet - Scotiabank Global Banking and Markets, Research Division - Analyst
: Okay, fair enough. And just one last one, if I may. Can please talk to the closed locations this quarter, maybe how many of them were early
terminations? And I know there's seasonality, but looking at it from an annual number, would you expect closure in fiscal '21 to be comparable to
fiscal '20?
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