ServiceNow Inc Q1 2020 Earnings Call Transcript

The following is excerpted from the question-and-answer section of the transcript.

Question: Jennifer Alexandra Swanson Lowe - UBS Investment Bank, Research Division - Analyst : Maybe just to quickly follow up on the last question, some of the earlier ones. Gina, you've mentioned a couple of times that 20% is industries most directly impacted by the current crisis, 80% is less impacted. But as we think about sort of the assumptions feeding into the guidance, is the assumption that, that impact remains relatively contained in that 20% with relatively little sort of downstream effects on the other 80% of large corporations? Or are you assuming that there's some further disruption? I'm just trying to sort of quantify. Or to the extent that it's possible, just think about what happens if things expand beyond the industries that are currently impacted directly.

Question: Jennifer Alexandra Swanson Lowe - UBS Investment Bank, Research Division - Analyst : Great. And earlier, there was the mention that the guidance assumes things continue to stay difficult for a couple more quarters. But also April, there was some positive momentum on the pipeline front and things like that, and we're seeing press about industry starting to reopen maybe a little earlier than have been feared. So if we think about the sensitivity potentially on the more positive side, what are sort of the KPIs that you're looking at in your own business to get that forward look on how things are trending? And if we do start to see things open up a bit sooner, does that get us back to sort of what the guidance might have been previously? Or is there going to be just business that you don't think comes back? How do we frame out what the upside could look like? without the prior written consent of Thomson Reuters. 'Thomson Reuters' and the Thomson Reuters logo are registered trademarks of Thomson Reuters and its affiliated companies. APRIL 29, 2020 / 9:00PM, NOW - Q1 2020 ServiceNow Inc Earnings Call

Question: Jennifer Alexandra Swanson Lowe - UBS Investment Bank, Research Division - Analyst : Yes. That's great.