The following is excerpted from the question-and-answer section of the transcript.
(Questions from industry analysts are provided in full, but answers are omitted - download the transcript to see the full question-and-answer session)
Question: Raimo Lenschow - Barclays Services Corp - Analyst
: <_ALACRA_META_ABSTRACT>If you think about this year was very volatile from kind of many different aspects. If you think about tariffs, new government,
DOGE, et cetera. From your perspective, how has the year kind of played out so far?
Chad Richison - Paycom Software Inc - Chairman of the Board, President, Co-Chief Executive Officer
We've had a really good year. We came into the year with goals to focus on world-class service, client value achievement and
then, of course, full solution automation. As we move throughout the year, we were able to get our clients to realize the value
of the software as we continue to work with them and get them in a good space.
We worked on our service organization to continue to enhance our world-class service model. Our clients today are, I would
say, in a much better position, and we're seeing a lot of client satisfaction. Those ranges continue to move higher. We've also
focused on full solution automation, along with the IWant process as well. So we've been able to roll out some good products.
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DECEMBER 10, 2025 / 10:30PM, PAYC.N - Paycom Software Inc at Barclays Global Technology Conference
Question: Raimo Lenschow - Barclays Services Corp - Analyst
: When you say service level, how do you define that?
Question: Raimo Lenschow - Barclays Services Corp - Analyst
: Do you think investors over-index a little bit macro, like I don't know how your conversations went so far, but like that's the
one question I get all the time, but then I always try to say like, but Chad is kind of -- macro is one thing, but he's driving the
company forward like more.
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DECEMBER 10, 2025 / 10:30PM, PAYC.N - Paycom Software Inc at Barclays Global Technology Conference
Question: Raimo Lenschow - Barclays Services Corp - Analyst
: And then is it capacity -- well, but you always were kind of in [per sales] office, you always had like eight per sales office, et
cetera. So if you think about like capacity increases, does that need to be like new offices then openings? Or how do you
think about that? Or is it --
Question: Raimo Lenschow - Barclays Services Corp - Analyst
: But that sounds almost -- and kind of leads us probably into the AI growth because like if the system is more automated and
it's more decision-driven. So if you think, like I want is more on the user interface kind of I would think, this one sounds more
like it's deeper in the system.
Question: Raimo Lenschow - Barclays Services Corp - Analyst
: I have to give you credit again because like we saw one of the more upper end of the market peers just spend like $1 billion
on a system that might just kind of solve that. So the IWant was like how long did you work on that?
Question: Raimo Lenschow - Barclays Services Corp - Analyst
: It's out already, yes.
Question: Raimo Lenschow - Barclays Services Corp - Analyst
: Yes, yes, yes. And then how do you think about like -- does that drive already improvement on the sales and sales engagement
because with IWant, you have like a nice differentiation factor in the market. Does that kind of show up already?
Question: Raimo Lenschow - Barclays Services Corp - Analyst
: And then how does it go back to my question, like how does it true up on sales guys engaging with prospective clients or
going back to the installed base, like --
Question: Raimo Lenschow - Barclays Services Corp - Analyst
: Just as a reminder for all of us, like I want do I pay for that? Is it part of the overall package and then -- how is it with new
clients?
Question: Raimo Lenschow - Barclays Services Corp - Analyst
: And then the -- how sustainable do you think that is as an advantage? Like if you look at your industry you drove a lot of the
innovation in the space, but there's kind of relatively quick follow-on for some of the stuff, like the single database for some
time, it's kind of impossible so you can't really do that. But like how quickly do you think this will be like copied or how sustainable
is that competitive one?
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DECEMBER 10, 2025 / 10:30PM, PAYC.N - Paycom Software Inc at Barclays Global Technology Conference
Question: Raimo Lenschow - Barclays Services Corp - Analyst
: Yes, yes.
Question: Raimo Lenschow - Barclays Services Corp - Analyst
: Okay. I mean I know you're a very competitive person. And so if you think about it, if I'm listening to you now, like more seals
capacity product is there, so you're looking forward to next year?
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DECEMBER 10, 2025 / 10:30PM, PAYC.N - Paycom Software Inc at Barclays Global Technology Conference
Question: Raimo Lenschow - Barclays Services Corp - Analyst
: Yes, yes. Okay. Perfect. And then the -- yes, you mentioned earlier, like one of the drivers is like it's on -- I see capacity one
to drive which was like new office. Historically, you always had like you're very thoughtful about like where you -- if you want
to go into a market like how you do that.
So is that kind of thoughtful cadence changing for you? Or like how do you think about that? Or did the processes improve
or change that you kind of --
Question: Raimo Lenschow - Barclays Services Corp - Analyst
: And historically, you talked about like territory opportunities in terms of like what you cover at the moment, what you don't
cover, Has that number changed? And can you remind us?
Question: Raimo Lenschow - Barclays Services Corp - Analyst
: Yes. Okay. And then the last few minutes, I want to talk about more like slip over a little bit on the margin side. Like one of the
things that comes up a lot with investors is like if you do AI, how do you do that? In the hyperscaler, do you do it yourselves?
Like talk a little bit about your setup on AI, like where are you doing it?
Question: Raimo Lenschow - Barclays Services Corp - Analyst
: Yes, yes, yes. Okay. And then like the other big discussion point, that's one for you, Bob, it's like -- how do you -- do you use
internally -- like I know Chad is always about increasing efficiency and not wasting money internally. Like are you guys using
it internally like already? And what are you doing there?
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DECEMBER 10, 2025 / 10:30PM, PAYC.N - Paycom Software Inc at Barclays Global Technology Conference
Question: Raimo Lenschow - Barclays Services Corp - Analyst
: And then the -- if you look at internal, is it the classic areas sort of like development is getting a little bit better because you
can use tooling their support --
Question: Raimo Lenschow - Barclays Services Corp - Analyst
: The last question for me and then it's time to say goodbye, it's kind of amazing. Last question for me is like as you think about
better times next year, how do you think about margin as part of that? Because if you have more sales capacity, maybe more
office opening, et cetera, do you --
Question: Raimo Lenschow - Barclays Services Corp - Analyst
: Yes. Okay, perfect. That's a good summary. Okay. Chad, Bob, good to see you again.
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