Moonpig Group PLC Capital Markets Event Transcript

The following is excerpted from the question-and-answer section of the transcript.

Question: John Stevenson - Peel Hunt - Analyst : John Stevenson, Peel Hunt -- sorry, I'll try in English. A couple to get us going. First question, you've done a lot of heavy lifting, obviously, in terms of the systems behind this in getting particularly gifting into the card business. What are the biggest blocks now for attach and how are you trying to solve these and the second question, just on Plus. I mean clearly, your best customers have gone in there, and you've got great results. To what extent have you got experience of bringing in newer and lower level spending customers? And are they showing the same trajectory?

Question: John Stevenson - Peel Hunt - Analyst : John Stevenson from Peel Hunt. Two questions on the different, which is good. Can you talk about the level of churn you see in the active customer base? I guess you get the year one drop off and then people are inherently sticky. And second question, just wondering about gift abundance. So for customers that are -- look interested in attaching by the card, but actually don't attach. And I guess you're not going to give me a number, but how is that improving over time? How are you getting better at stopping those gift abandon? REFINITIV STREETEVENTS | www.refinitiv.com | Contact Us consent of Refinitiv. 'Refinitiv' and the Refinitiv logo are registered trademarks of Refinitiv and its affiliated companies. OCTOBER 16, 2024 / 12:30PM, MOONM.L - Moonpig Group PLC Capital Markets Event

Question: John Stevenson - Peel Hunt - Analyst : Yeah, I don't think I put in a brilliant terminology. But I mean I guess, customers that are abandon a potential gift purchase, I guess. So you buy a card, you are interested there clearly browsing gifts, but they actually don't attach. What's your abandon rate? And I'm assuming you're not going to tell what it is, but how is that number improving? And how are you improving that number?

Question: John Stevenson - Peel Hunt - Analyst : Is there a number on churn we can talk to?