The following is excerpted from the question-and-answer section of the transcript.
(Questions from industry analysts are provided in full, but answers are omitted - download the transcript to see the full question-and-answer session)
Question: Mark Wade - CLSA Australia Pty. Ltd. - Analyst
: Hi, guys, thanks for taking the questions. We'll thank John, just at the onset for everything you've done for the business and stabilizing and turning
around, I just want to say congratulations.
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MARCH 13, 2024 / 10:30PM, MYR.AX - Half Year 2024 Myer Holdings Ltd Earnings Call
Question: Mark Wade - CLSA Australia Pty. Ltd. - Analyst
: Yeah, first question, just on the Executive Chair appointment, I mean there's no doubting Olivia's merit, but it seems contrary to ASX governance
practices to have an Exec Chairman should be independent. So what can she do or the company do by just being a standard CEO?
Question: Mark Wade - CLSA Australia Pty. Ltd. - Analyst
: And are you supportive of that move?
Question: Mark Wade - CLSA Australia Pty. Ltd. - Analyst
: Okay, good to know. What changing tack just on the national distribution center, can you explain or tell us what might be some of the expected
benefits of that coming with that conceptually in the past there reducing the cost of parcels, et cetera, but can you elaborate on the benefits of
the industry?
Question: Mark Wade - CLSA Australia Pty. Ltd. - Analyst
: Okay, got it. Well, thanks again, John and Matt. Thanks again.
Question: Shaun Cousins - UBS Group AG - Analyst
: Good morning and I echo Mike's comments. Thanks, John, for the engagement and the Customer First Plan has some been very effective and well
done. Maybe just to touch on some of the commentary you made around talking about your revenue performance, the market share gains that
you've seen to have achieved. And also, not only in the first half, but the strength of the first six weeks, where do you think you're getting those
market share gains from?
Is it from are the department stores or is it broader apparel retailers? I'm just curious if you can identify where you believe you may be getting those
from.
Question: Shaun Cousins - UBS Group AG - Analyst
: Great. And my second question is the Exec Chair appointment and MYER one. Given Olivia's background from Quantas [and loyal TB], the expectation
that MYER one becomes a bigger, I guess, part of the business, not only as a way to access customer revenue in the Myer store but to build
incremental revenue stream. I'm just curious around, you've got this engaged customer, can you monetize it more? And is that something that
Olivia is going to bring her skill set there to really help amplify that and drive that?
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MARCH 13, 2024 / 10:30PM, MYR.AX - Half Year 2024 Myer Holdings Ltd Earnings Call
Question: Shaun Cousins - UBS Group AG - Analyst
: Great, and just my third question, just for Matt, just regarding shrinkage. Just maybe, where are we at now relative to pre-COVID? Are we in line
with there or are we still running a little bit above pre-COVID levels above set in store place?
Question: Shaun Cousins - UBS Group AG - Analyst
: Fantastic. Thanks, John. Thanks, Matt.
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