Half Year 2020 Persimmon PLC Earnings Call (Q&A Session) Transcript

The following is excerpted from the question-and-answer section of the transcript.

Question: Rajesh Patki - JPMorgan Chase & Co, Research Division - Analyst : I've got 2 questions. First one is on the COVID-related costs, GBP 11 million of costs that you've undertaken; and if you can talk about your decision to capitalize them while some of your peers have expensed through the P&L, if you could provide some color on that. And the second question is on land spend, if you can talk a bit about what you're seeing in the land market at the moment. And are you looking to continue with caution for the remainder of the year after adding about 1,000 -- just under 1,000 plots to our land bank in the first half?

Question: Rajesh Patki - JPMorgan Chase & Co, Research Division - Analyst : Very clear.

Question: Aynsley Lammin - Canaccord Genuity Corp., Research Division - Analyst : Just a couple from me. First of all, wondered if you could comment where you are on the kind of customer care journey. I think obviously now the trend is in a 5-star rate. And are you kind of there in terms of what you were set out to achieve? And then secondly, others in the industry have talked about struggling to get much close to 90% build rate and productivity, et cetera, and you're kind of signaling that you're actually back to where you were pre COVID, with a negligible impact on margins, if I understand it correctly, looking forward. So I just wondered if you could provide a bit more color how you can explain how you've got up to kind 100% much faster and with what you've done very well, obviously. And then secondly, any guidance on the ASP for H2 completions? You've obviously got good visibility on those completions. Is it going to be kind of in line with the first half, GBP 225,000?

Question: Aynsley Lammin - Canaccord Genuity Corp., Research Division - Analyst : Yes, all very clear. And impressive.