...All right. Good morning, ladies and gentlemen. Thank you all for braving the weather and joining us this morning. In a few moments, Jeremy is going to provide you with details of our results for 2019 and looking at our 5 regions where we've again delivered an excellent overall financial performance, with revenue, profit and cash in excess of our medium-term targets. I'll then come back and provide an update on the operational and financial performance of our Pest Control, Hygiene and Protect and Enhance businesses, and then I'll briefly take you through our operational model, which we call our machine. So just to set the scene, let me just say a few words by covering the highlights of 2019. Revenue from ongoing operations increased by 8.6% at constant exchange rates with organic growth of 4.5%, and this is our strongest organic growth rate for over 15 years, with good contributions being made by all of the 5 regions. During the year, we also passed a landmark in North America, with annual...
