Coursera Inc Product Strategy A Conversation with CEO Greg Hart and CPO Patrick Supanc Transcript

The following is excerpted from the question-and-answer section of the transcript.

Question: Bryan Smilek - JPMorgan Chase & Co - Analyst : So let's kick it off. Let's start by introducing today's speakers. First is Greg Hart, who became CEO of Coursera earlier this year. Greg, so we've had two quarters to follow some of the really early changes you've been making since taking the reins at the helm of Coursera. But for those that are mostly relatively new to the story, could you just share a little bit about your decision to join Coursera?

Question: Bryan Smilek - JPMorgan Chase & Co - Analyst : Awesome. And shifting over to Patrick Supanc. Recently joined Coursera and welcomed you as a Chief Product Officer in June. Could you just give us an overview of your background and what excites you most about the role?

Question: Bryan Smilek - JPMorgan Chase & Co - Analyst : So Patrick, you mentioned it, and we'll touch on it a little bit, too. I think many of the listeners will find it interesting that both of you spent a pretty significant chapter of your careers, respectively, at Amazon. Could you just talk about anything from the experience that has shaped your approach to leading Coursera coming from Amazon, particularly around product innovation, just seeing Amazon's proven product strategy and parlaying that into Coursera's execution as well? And then more specifically for Greg, last time we talked at earnings, we discussed product, but also content and go-to-market as primary focuses of growth areas. Could you just share progress as you get further into the seat of CEO against those three objectives?

Question: Bryan Smilek - JPMorgan Chase & Co - Analyst : Great. And we'll touch on Anthropic in a bit. But before we get there, I just wanted to level set with everybody. So this week is obviously Connect, which is Coursera's annual conference, customer and partner event. For everybody that may not be as familiar with Connect, could you just give a brief overview of what's taken on during the event throughout the week, some good product announcements through Skill Tracks, which we'll talk about, Anthropic, others as well, too. But just more at a high level, what is the overall feedback from Connect over the past two days? REFINITIV STREETEVENTS | www.refinitiv.com | Contact Us consent of Refinitiv. 'Refinitiv' and the Refinitiv logo are registered trademarks of Refinitiv and its affiliated companies. SEPTEMBER 10, 2025 / 3:00PM, COUR.N - Coursera Inc Product Strategy A Conversation with CEO Greg Hart and CPO Patrick Supanc

Question: Bryan Smilek - JPMorgan Chase & Co - Analyst : No, definitely. And sticking on that theme, too, I mean, the clear catalyst across the industry is really just the proliferation of generative AI and really enhancing skills-based learning through an AI lens. So Greg, I mean, you raised that important point during the keynote yesterday about not only the Gen AI shift, but the upskilling and reskilling demand as jobs are changed and the workforce has reshifted over the next few years. Could you just talk a little bit more about how the skills in industry overall is changing and particularly the impact of AI that you can leverage at Coursera, not only on the product, but on the content and on the ecosystem more broadly to really cater towards the needs of consumers, but also your enterprise partners as well?

Question: Bryan Smilek - JPMorgan Chase & Co - Analyst : Definitely very impressive announcements yesterday, and we're going to get into a couple of the content investments before we get to Skill Tracks. So I mean, I think many listeners have obviously seen Coursera is best known for its content across universities and industries as well, including many of the world's technology companies. So yesterday, you announced new industry certificates as well as 10 new global partners. More specifically, you also highlighted Anthropic. So really a two-parter for you, Greg. Why do these partners continue to choose to work with Coursera? And can you elaborate more on the dynamics of the new content partnership with Anthropic from yesterday? And then number two would be just how do you think about the balance of content investments across categories like certificates, Gen AI and other areas as well? I mean you mentioned in your opening remarks too that you felt Coursera was underinvesting in content in the past and really is turning up the dial in terms of personalization and meeting learners where they are in their journey. So just really curious on your insights to the content strategy overall.

Question: Bryan Smilek - JPMorgan Chase & Co - Analyst : That's super helpful. And could we dig a bit deeper, too, on just the dynamics of the Anthropic partnership from yesterday as well and how you'll partner with Anthropic to really just drive innovation, leveraging AI as well?

Question: Bryan Smilek - JPMorgan Chase & Co - Analyst : Definitely. And for Patrick, just based on your early assessment, too, I mean, what are some of the ways that you believe these product capabilities can really speed up or evolve the content engine, whether that be leveraging Anthropic or some of these other early professional certifications just across the content stack more broadly?

Question: Bryan Smilek - JPMorgan Chase & Co - Analyst : So you mentioned it as well too between Course Builder, Coach, as Greg mentioned before as well, and Role Play and Dialogues rolling out. I mean, to me, some of these are the key product initiatives, and we'll get to Skill Tracks in a minute as well, too. But what would you highlight across whether it be Role Play? I mean, we hit on Course Builder as well. But are there any other key areas of innovation across the AI product stack that you think will really resonate with not only consumers, but enterprise and industry partners overall going forward?

Question: Bryan Smilek - JPMorgan Chase & Co - Analyst : I definitely agree. And in this age of AI, not only content generated by university partners that are trusted brand is going to become an increasingly important part of that equation. And Patrick, layering in the Skill Tracks that you mentioned yesterday, I mean, can you just elaborate on the launch? What makes it different from Coursera's existing products? And really, how does it tie together the value creation of having a verified skill for that select upskilling or reskilling case that, that learner wants? REFINITIV STREETEVENTS | www.refinitiv.com | Contact Us consent of Refinitiv. 'Refinitiv' and the Refinitiv logo are registered trademarks of Refinitiv and its affiliated companies. SEPTEMBER 10, 2025 / 3:00PM, COUR.N - Coursera Inc Product Strategy A Conversation with CEO Greg Hart and CPO Patrick Supanc

Question: Bryan Smilek - JPMorgan Chase & Co - Analyst : Excited by the launch. And I believe Skill Tracks will be sold as an enterprise offering, but a lot of your work that you're building also applies to the consumer learning journey, right, build once and leverage over the consumer and enterprise journey overall. So I mean, with that being said, right, Coursera has recently made enhancements to the consumer site experience, career-based discovery in over 500-plus roles, enhanced course preview and geo pricing more recently as well. So Greg, as you think about the pillars of growth of product content and go-to-market, could you just touch on the indicators and funnel metrics that you're tracking to see improvement in ROI on some of these investments, including Skill Tracks which just launched?

Question: Bryan Smilek - JPMorgan Chase & Co - Analyst : It's been very impressive to obviously see this all roll up into the numbers as well, whether that be registered learner growth, revenue growth as well. So as you continue to expand and go and capture rapid product innovation, do you think you have the right capacity at Coursera to invest in talent, technology and the tools? Or do you need to move quicker? And I guess, conversely as well, I alluded to it before, but strong recent performance in the front half of the year, how should investors measure the success of these continued efforts as we go through not only the back half of this year into '26 and beyond more fundamentally? REFINITIV STREETEVENTS | www.refinitiv.com | Contact Us consent of Refinitiv. 'Refinitiv' and the Refinitiv logo are registered trademarks of Refinitiv and its affiliated companies. SEPTEMBER 10, 2025 / 3:00PM, COUR.N - Coursera Inc Product Strategy A Conversation with CEO Greg Hart and CPO Patrick Supanc

Question: Bryan Smilek - JPMorgan Chase & Co - Analyst : Definitely encouraged by the early signs here and looking forward to the future as well. So I guess with that, we're approaching the end of our session here. I'd just like to leave it by asking each of you a few questions. If we could fast forward three years from now or so, how do you expect Coursera's performance in platform and product innovation and experience more broadly to be different? Patrick, we can kick it off with you and close with Greg.

Question: Bryan Smilek - JPMorgan Chase & Co - Analyst : Awesome. Well, I'm looking forward to following the progress in the coming quarters and years. So Greg and Patrick, I really appreciate the time to discuss Coursera's latest announcements and focus areas. And to our audience, thank you for joining. Everybody, have a great day.