The following is excerpted from the question-and-answer section of the transcript.
(Questions from industry analysts are provided in full, but answers are omitted - download the transcript to see the full question-and-answer session)
Question: Dylan Becker - William Blair & Company - Analyst
: Gentlemen, thank you for joining us today. Bill has slides that he'll be flipping through as well, just as a reference point for context of what we're
speaking about today, but maybe as a way to kick it off Githesh for those that aren't as familiar with CCC here in the room today. Can you give us
a quick context, what was CCC does? The value proposition you bring to the auto insurance ecosystem? And we'll dig in to the network dynamics
and the benefits of that?
Question: Dylan Becker - William Blair & Company - Analyst
: Maybe Brian, piggybacking off of that too. We've got close to 40,000 ecosystem players here. What does that equate to from a financial perspective?
Obviously, a lot of scale in the business but thinking about the revenue profile, the financial profile, maybe some metrics there, taking that as well?
Brian Herb - CCC Intelligent Solutions Holdings Inc - Executive Vice President, Chief Financial and Administrative Officer
Yes. So we are [role 50] company, if you look at the last five years, we've averaged revenue growth on an organic basis, [11%]. Last year, we finished
margins over 40%. You go back five years. Margins were [30%]. We've seen 1,000 basis points over five-year period as well. So we've been dealing
with top line time. Same time we haven't scaled needed [EBITDA] as well. We operate in a large underpenetrated market.
So we think [Western Canada] about $10 billion, our revenue only up to about [$1 billion] or just under 10% penetrated in our [CAM]. When you
look at our current solutions that we have in the market are really in the market this year. We look at what happens against covered eye diseases
is about [5 billion] new visual [identity] solutions into the market.
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JUNE 04, 2024 / 1:40PM, CCCS.OQ - CCC Intelligent Solutions Holdings Inc at William Blair Growth Stock
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A couple of other metrics you hit on. We very much are a cross-sell story ourselves and we are as a one-way oriented and beyond last year, we have
long relationships with our clients and we have very good network and software that are sticky. We have a gross dollar retention of 99% as well.
So those are the key metrics that we look at partners across [the business].
Question: Dylan Becker - William Blair & Company - Analyst
: That probably drive benefits throughout the [taking] that I'll talks as well, right? How do you think about the scale of the data that you guys aren't
getting, what you have to cover to address this complexity and what that means for delivering value automation capabilities and things like
(inaudible) you seen it.
Question: Dylan Becker - William Blair & Company - Analyst
: With that as well too. That obviously, in turn another big driver of competitive [business]. How you thinking about the competitive landscape of
the data? Is this data something that really you guys have only been able to build out? Are there other competitors out there something (inaudible
- microphone inaccessible)?
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JUNE 04, 2024 / 1:40PM, CCCS.OQ - CCC Intelligent Solutions Holdings Inc at William Blair Growth Stock
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Question: Dylan Becker - William Blair & Company - Analyst
: Yeah, [if someone said] like hybrid level (technical difficulty) provider. Brian, you touched on some of the financial metrics, the emphasis on cross-sell.
Any [pairing] with the data network, how do we just think about the core solutions that has been built out of the time with more some of the
emerging solutions, maybe the contribution that sliding scale?
Brian Herb - CCC Intelligent Solutions Holdings Inc - Executive Vice President, Chief Financial and Administrative Officer
Yes, absolutely. So if you look at the last quarter that we [deliver], we in the [11%] top line growth. You break it down, we had [three points] that
came from new logos. We added [eight] points [that came] in cross-sell, upsell. Within the [age] one point was an emerging new solutions. So the
new solutions are just starting to contribute and just starting to scale. The way we bring new solution, they will be diagnostics or subrogation
solution, [assuming SCP or whether] three flagship, then there's other releases that are have just recently come to market and there'll be more of
these economies are in this year.
We do expect the emerging solutions platform continues to scale, and we highlighted them, say [one point] of growth and contribution that would
continue to have a larger contribution. If you go to the second half of the year, this year we think about more than two points at the end of the
year over time is going to look more like [50-50] cross-sell upsell them into emergency rooms versus solutions having established with end markets
[in the years].
Question: Dylan Becker - William Blair & Company - Analyst
: Whereas customer success fit into the CCC [store as] well, too, because I know net promoter score is a big metric, you guys have done, there should
also incentivize willingness for customers to track from these new [solutions]?
Question: Dylan Becker - William Blair & Company - Analyst
: [The next] (inaudible). May be Brian, from a financial perspective and hoe you contrast what does a typical customer look like for you guys? How
much of the revenue is recurring with the right thinking about financial (inaudible)?
Brian Herb - CCC Intelligent Solutions Holdings Inc - Executive Vice President, Chief Financial and Administrative Officer
Yeah. So the vast majority of our revenue is subscription based, but 80% subscription based on 20% transactional, but even the transactional part
of long-term contracts. And so that is growing revenue, the transactional part as well. [Most of our] deals that are three to five-year deals. So we
have really good predictability around the revenue model [since] the cross-sell, upsell story that we're really focused on, the adoption of new
solutions is really to build out the revenue going forward. But it is a durable revenue model predictable and it is a -- [has] the cross-sell upsell. It
also helps us through margin is going to stay with us.
Question: Dylan Becker - William Blair & Company - Analyst
: Where does this transition, you've called out to the [tidy night] cloud, help you unlock and enable the connectivity of that?
Question: Dylan Becker - William Blair & Company - Analyst
: So Brian, you touched on where the historical operating model has been and where we can, you know, some of these new solutions introduced
this policy was there were maybe thinking about long-term financial profile out of these (inaudible - microphone inaccessible).
Brian Herb - CCC Intelligent Solutions Holdings Inc - Executive Vice President, Chief Financial and Administrative Officer
Yeah. So we -- our long-term target that we put out there is [7% to 10%] that is an organic revenue number. We've broken down as the shift goes
from where we've been to the sort of 30% new of those [30%] lower, 70% cross-sell upsell. So it will transition over time or 20% will be coming
from new logos [except] up [80%] will be cross-sell upsell. And then what we're saying is within the cross-sell, upsell, half of it will be these emerging
solutions there and more recently come to market. And half of that growth will come from [yourselves] solutions have been marked offer period
of time.
So that on the revenue side. On the margin side, as was the overall profile, we're expecting about 100 basis points of margin improvement per
year. So we ended last year at 41% margin. We're targeting mid 40s in our guide. There isn't a ceiling on our margin. We're just pleased to guide in
the market, that sets up target that we feel [comfortable] and [whoever admirer competitive] time. And in the third is gross profit margins are
moving to [48%] as well. So those are some of the metrics that we put out as part of the (inaudible - microphone inaccessible).
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JUNE 04, 2024 / 1:40PM, CCCS.OQ - CCC Intelligent Solutions Holdings Inc at William Blair Growth Stock
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Question: Dylan Becker - William Blair & Company - Analyst
: And maybe for both you as well as the brand. I think you mentioned $5 billion of readily addressable there and why there are a lot of room to
deliver value and innovation across the ecosystem. It may be picked up the last few years, but what's the right way of thinking about the future
and immediate customer, and they're coming to you with challenge attack your product are?
Yes.
Brian Herb - CCC Intelligent Solutions Holdings Inc - Executive Vice President, Chief Financial and Administrative Officer
Also, we look at $10 billion, as we said, the five address solutions than we have in the market or we have we also look at the $5 billion that is really
driving on how we can help clients be more efficient code to help clients with accuracy in leakage out of the claims and also how we see to scale
the business across the broader business. So our roadmap really well informed by solutions on the cloud and data that is now point billion. We feel
we have the right type of advisory council housing impact.
Question: Dylan Becker - William Blair & Company - Analyst
: Yes, maybe a question. We get fairly often producing and selling more, but what's the right way of thinking about the comments, correct on DRAM,
is that kind of opportunity for you?
That's size complexity? How should we think about that?
Question: Dylan Becker - William Blair & Company - Analyst
: So we see positive data sets and the claim frequency, as you see the change in G&A and maybe a certain amount of that in the in vehicles on the
road continues to get older.
Question: Dylan Becker - William Blair & Company - Analyst
: Sir, that is definitely helpful, Brian, maybe if we go back to kind of cash generation profitability from a high touch on a very, very high-quality. And
how should we think about sources and uses of capital within that as well in that we're going to expand into other DMD lines come into play.
Obviously, you have been saying, I think, from an international credit M&A anyway, you know, yes.
Brian Herb - CCC Intelligent Solutions Holdings Inc - Executive Vice President, Chief Financial and Administrative Officer
So we have a very efficient balance sheet were 2 times levered on a net debt on. We think we see really capital or M&A is a big focus area, and we've
got a price five engines, subrogation assessment in which we're really excited about the market and how we acquire a business on that platform
or subrogation solution on the small business through product extension that we see or look at our cross-sell into our installed base.
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JUNE 04, 2024 / 1:40PM, CCCS.OQ - CCC Intelligent Solutions Holdings Inc at William Blair Growth Stock
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I think when we look at other adjacency in the M&A, you may argue that we also think for an international play, I mean, a review of our so we do
expect M&A to be a larger player in. So it's more than it has historically. And certainly our balance sheet as a plus or minus 19 count. We're going
to do what we said and we said if you can guide us in our band division.
Question: Dylan Becker - William Blair & Company - Analyst
: And the key Duration one that if I am right in saying that nevertheless, from a margin on the question gets to obviously a I think what we are
investing in is coming online, but here's how we're thinking about it kind of shedding light on leverage immediately is that because we are in
existing workflows already, we've been able to introduce the AI inside those work.
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