Braze Inc at Citi TMT Conference Transcript

The following is excerpted from the question-and-answer section of the transcript.

Question: Tyler Radke - Citigroup Global Markets Inc. - Analyst : Yes. So you talked about how there's been a lot of tailwinds to the business over the last five years. Obviously, the rise of digital that got accelerated during COVID, the proliferation of phones and mobile app stores. I'd just be curious how you think about the next five years, specifically as it relates to AI. I mean there's a lot of concerns out there in the market just around traditional software application vendors. We saw this week, Salesforce kind of had disappointing results again. But on the other hand, I'd say the Braze, Braze as a company doesn't have a lot of those same characteristics, whether it's not a seat-based model, you're tied to kind of more the consumer side of B2C, and you did see some pretty strong results last night. So can you just talk about how you see the AI tailwinds, again, maybe more over the next five years, not today, being a secular growth driver?

Question: Tyler Radke - Citigroup Global Markets Inc. - Analyst : Right, right. That's a great analogy just around the aggregators. Is this something that you're seeing start to play out? Or is this kind of more your expectation on how the market evolves?

Question: Tyler Radke - Citigroup Global Markets Inc. - Analyst : Right, right. Got it. Maybe it's a good time to bring Isabelle in just to talk about the numbers a little bit. Obviously, strong results last night, even though you did have some contribution from OfferFit organic revenue and current RPO, in particular, accelerated. So did you see sort of any changes in the demand environment? Was this just better execution, deal timing? Just walk us through kind of the key highlights and reasons to be increasingly optimistic or not about the results.

Question: Tyler Radke - Citigroup Global Markets Inc. - Analyst : Yes. Just on that downsell point, I know that's been sort of a lingering issue, partially just given you have some multiyear contracts that had large expansions in the early part of '22, certainly 2021 as well. As you look at the back half of this year, how does kind of the health of that renewal base look? And how are you incorporating that into your guide?

Question: Tyler Radke - Citigroup Global Markets Inc. - Analyst : Yes. We love the intra-quarter transparency.

Question: Tyler Radke - Citigroup Global Markets Inc. - Analyst : Yes. And Bill, on the go-to-market, there's been a number of changes there. Obviously, Myles, who has been with you since well before the IPO was kind of moving on. You announced a new CRO. Give us an update just on kind of the state of the union on the sales team. I imagine it's kind of more of an upbeat mood, better retention. They can focus on more exciting stuff in terms of new logos or upsells. What are kind of your key observations just on the priorities and tone of the sales conversation?

Question: Tyler Radke - Citigroup Global Markets Inc. - Analyst : Got it. Isabelle, you talked about adding go-to-market resources, quota-carrying headcount in the second half and kind of a strong demand environment to support that. I feel like it's been a while since we've heard you use those words. Was this sort of an incremental investment based on the trends you saw in 2Q? And just give us maybe a little bit more color on what's leading to that confidence. REFINITIV STREETEVENTS | www.refinitiv.com | Contact Us consent of Refinitiv. 'Refinitiv' and the Refinitiv logo are registered trademarks of Refinitiv and its affiliated companies. SEPTEMBER 05, 2025 / 12:50PM, BRZE.OQ - Braze Inc at Citi TMT Conference

Question: Tyler Radke - Citigroup Global Markets Inc. - Analyst : Yes. In our conversation, I think -- and you've talked about this in the past. I mean, just the level of technical sophistication in the Braze product, I think, is very impressive. And in some cases, your core audience are marketers that may not be as deep in the weeds. But I'm just curious, like given the rise of AI, some of these new capabilities that you're bringing on, like how has that conversation changed at all? Like are you engaging with more CTO technical folks in addition to marketers? And are there things you got to do to kind of augment the technical capabilities of your sales force? REFINITIV STREETEVENTS | www.refinitiv.com | Contact Us consent of Refinitiv. 'Refinitiv' and the Refinitiv logo are registered trademarks of Refinitiv and its affiliated companies. SEPTEMBER 05, 2025 / 12:50PM, BRZE.OQ - Braze Inc at Citi TMT Conference

Question: Tyler Radke - Citigroup Global Markets Inc. - Analyst : Right. And as you think about your own product road map, last year, you sort of introduced the concept, I think, at least of Project Catalyst and kind of adding some more embedded AI capabilities in the platform. Can you give us an update on how that's going and kind of the uptake you're expecting?

Question: Tyler Radke - Citigroup Global Markets Inc. - Analyst : All right. We're looking forward to that. I think we have about five seconds left. So it's probably a good place to end. Bill, Isabelle, thank you so much for joining, especially right after earnings, and appreciate everyone for filling out the room here. REFINITIV STREETEVENTS | www.refinitiv.com | Contact Us consent of Refinitiv. 'Refinitiv' and the Refinitiv logo are registered trademarks of Refinitiv and its affiliated companies. SEPTEMBER 05, 2025 / 12:50PM, BRZE.OQ - Braze Inc at Citi TMT Conference