Ability to expand its business, as evidenced by its recent boarding of a large Ginnie Mae portfolio of performing and nonperforming accounts; A good control environment reflected by multiple levels of auditing; A sound technology environment; Implemented or is implementing further enhancements to the organization, providing better monitoring of performance; and Quantitative metrics are generally competitive. Call center metrics compare unfavorably with other servicers we rank; Promise-to-pay success rates are somewhat lower than peers; and Lack of a historical track record in servicing conforming accounts. Selene expanded into more subservicing arrangements and now has a private label relationship; Internal staff now performs all quality control review functions; Developing a formal internal audit program under the auspices of an accounting firm;
