Overview Key strengths Key risks High switching costs for customers, resulting in very low turnover. Acquisitions required to grow customer base . Ability to grow wallet share with existing customers via add-on products. Uncertain future success of Post-Acute Management Solutions could lead to larger acquisitions or dividends. Customer base should be consolidators on average. Financial sponsors could have greater influence on financial policy. Cost of hiring and retaining employees is rising. PCC is on track for solid operating performance in 2021 due to the recovery in PCC?s core skilled nursing facility (SNF) and long-term acute care (LTAC) end markets. In 2021, we believe customers largely adapted to operating during the pandemic and are now focusing on improving core operations, including
