Carload volumes improved sequentially in the third quarter as factories reopened, companies replenished inventories, and consumer demand increased, but remain down for the year. CSX's intermodal business has also improved amid more container traffic at ports and higher spot market truck rates, which has led shippers to convert some traffic to rail. For the year, we expect increased intermodal traffic will help offset declines for other commodity groups. Overall, we forecast total carloads for the year will decrease in the mid-single-digit-percent area in 2020 before increasing in the mid-single-digit-percent area in 2021. We expect this will lead to a total revenue decline in the low-teens-percent area in 2020 and increase in the mid-single-digit-percent area in 2021. The outlook on CSX
