...Amazon.com Inc. will maintain a leading online market share despite intensifying competition across key business segments. Amazon has rapidly grown its retail revenue thanks to its first-mover advantage in creating and sustaining customer expectations for ease of purchase and fast, free delivery for the fee-based Prime loyalty program, which has over 100 million paying members. Although Amazon has been a catalyst for consumer mindset shifts, large retail competitors such as Wal-Mart and Target are demonstrating success in meeting consumers' higher expectations. However, Amazon continues to maintain a leading market share in the e-commerce segment, given its well-diversified worldwide operations and heavy investment in technology and distribution. First-mover advantage at Amazon Web Services (AWS) remains intact, offering access to raw computing and storage capacity to customers of all sizes. AWS has continued to spend billions of dollars annually to expand its service offerings, complement...