Sections |
| Title | Starting Page | Number of Pages |
|---|
| Executive Summary | 8 | 1 |
| 1. Market Definition | 9 | 1 |
| REPORT COVERAGE | 9 | 1 |
| MARKET SECTORS | 9 | 1 |
| Traditional Cleaning Services | 9 | 2 |
| Window-Cleaning Services | 10 | 1 |
| Disinfecting and Exterminating Services | 10 | 1 |
| Specialised Cleaning Services | 10 | 1 |
| Furnace- and Chimney-Cleaning Services | 10 | 1 |
| Cleaning Activities Not Elsewhere Classified | 11 | 1 |
| MARKET TRENDS | 11 | 1 |
| Company Acquisitions | 11 | 1 |
| Facilities Management | 11 | 1 |
| Transportation | 11 | 1 |
| Higher Education | 12 | 1 |
| Growth in Healthcare/Care of the Elderly | 12 | 1 |
| Daytime Cleaning | 12 | 1 |
| ECONOMIC TRENDS | 12 | 1 |
| Population | 12 | 1 |
| Gross Domestic Product | 13 | 1 |
| Inflation | 14 | 1 |
| Unemployment | 15 | 1 |
| Household Disposable Income | 15 | 1 |
| MARKET POSITION | 16 | 1 |
| The UK | 16 | 1 |
| Overseas | 17 | 1 |
| 2. Market Size | 18 | 1 |
| THE TOTAL MARKET | 18 | 1 |
| BY MARKET SECTOR | 18 | 1 |
| Types of Premises | 19 | 1 |
| Types of Surface/Equipment | 19 | 1 |
| 3. Industry Background | 20 | 1 |
| RECENT HISTORY | 20 | 1 |
| NUMBER OF COMPANIES | 20 | 1 |
| EMPLOYMENT | 21 | 1 |
| REGIONAL VARIATIONS IN THE MARKETPLACE | 22 | 1 |
| DISTRIBUTION | 23 | 2 |
| HOW ROBUST IS THE MARKET? | 24 | 1 |
| LEGISLATION | 24 | 1 |
| National Minimum Wage | 24 | 1 |
| Transfer of Undertakings (Protection of Employment) Regulations 2006 | 25 | 1 |
| Working Time Regulations | 25 | 1 |
| EU Services Directive | 25 | 1 |
| Employment Bill 2007/2008 | 26 | 1 |
| Equality, Disability and Human Rights | 26 | 1 |
| KEY TRADE ASSOCIATIONS | 26 | 1 |
| Asset Skills | 26 | 2 |
| British Association for Chemical Specialities | 27 | 1 |
| British Cleaning Council | 27 | 1 |
| British Institute of Cleaning Science | 28 | 1 |
| British Institute of Facilities Management | 28 | 1 |
| Cleaning and Support Services Association | 28 | 2 |
| Federation of Window Cleaners | 29 | 1 |
| ISSA | 29 | 1 |
| UK Cleaning Products Industry Association | 30 | 1 |
| 4. Competitor Analysis | 31 | 1 |
| THE MARKETPLACE | 31 | 1 |
| MARKET LEADERS | 31 | 1 |
| Carlisle Cleaning Services Ltd | 31 | 1 |
| Company Structure | 31 | 12 |
| Current and Future Developments | 32 | 4 |
| Financial Results | 32 | 3 |
| Interserve PLC | 32 | 1 |
| ISS UK | 33 | 1 |
| MacLellan Group PLC | 34 | 1 |
| Financial Results | 36 | 7 |
| MITIE Group PLC | 36 | 1 |
| Current and Future Developments | 37 | 2 |
| OCS Group Ltd | 37 | 1 |
| Pall Mall | 38 | 1 |
| Current and Future Development | 39 | 1 |
| Rentokil Initial PLC | 39 | 1 |
| Current and Future Developments | 40 | 2 |
| Resource Services Group Ltd | 41 | 1 |
| Sodexo Ltd | 42 | 1 |
| Current and Recent Developments | 42 | 1 |
| Other Companies | 43 | 1 |
| Atlas Cleaning Ltd | 43 | 1 |
| GBM Services Ltd | 43 | 1 |
| Executive Cleaning Services | 43 | 1 |
| Ideal Cleaning Services | 43 | 1 |
| Inflight Cleaning Services | 43 | 1 |
| OUTSIDE SUPPLIERS | 43 | 1 |
| Equipment | 44 | 1 |
| Consumables | 44 | 1 |
| 5. Strengths, Weaknesses, Opportunities and Threats | 45 | 1 |
| STRENGTHS | 45 | 1 |
| WEAKNESSES | 45 | 1 |
| OPPORTUNITIES | 45 | 2 |
| THREATS | 46 | 1 |
| 6. Buying Behaviour | 47 | 1 |
| TYPES OF CONTRACT | 47 | 1 |
| CONTRACTOR PERFORMANCE | 47 | 2 |
| KEY CUSTOMER SECTORS | 48 | 2 |
| REGIONAL DIFFERENCES IN CLEANING REQUIREMENTS | 49 | 2 |
| 7. Current Issues | 51 | 1 |
| STAFF RECRUITMENT AND RETENTION | 51 | 1 |
| TRAINING AND SKILLS | 51 | 1 |
| INCREASED MINIMUM WAGE | 52 | 1 |
| CLEANING STANDARDS | 52 | 1 |
| HOSPITAL CLEANING | 52 | 2 |
| EQUALITY AND HUMAN RIGHTS | 53 | 1 |
| HEALTH AND SAFETY | 53 | 1 |
| SECURITY | 54 | 1 |
| INSOURCING VERSUS OUTSOURCING | 54 | 1 |
| 8. The Global Market | 55 | 1 |
| EU DEMAND | 55 | 3 |
| THE INFLUENCE OF THE US IN EUROPE | 57 | 1 |
| 9. Forecasts | 58 | 1 |
| INTRODUCTION | 58 | 1 |
| The Economy | 58 | 1 |
| Population | 58 | 1 |
| Gross Domestic Product | 59 | 1 |
| Inflation | 59 | 1 |
| Unemployment | 60 | 1 |
| FORECASTS 2008 TO 2012 | 60 | 1 |
| MARKET GROWTH | 61 | 1 |
| FUTURE TRENDS | 62 | 1 |
| 10. Company Profiles | 63 | 1 |
| INTRODUCTION | 63 | 1 |
| DEFINITIONS | 63 | 1 |
| Turnover (Sales) | 63 | 1 |
| Pre-Tax Profits | 63 | 1 |
| Profit Margin | 63 | 1 |
| Average Remuneration | 63 | 1 |
| Sales per Employee | 63 | 1 |
| CARLISLE CLEANING SERVICES LTD | 64 | 1 |
| INTERSERVE PLC | 66 | 1 |
| MITIE GROUP PLC | 68 | 1 |
| OCS GROUP LTD | 70 | 1 |
| RENTOKIL INITIAL PLC | 72 | 1 |
| SODEXO LTD | 74 | 1 |
| 11. Further Sources | 76 | 1 |
| Associations | 76 | 2 |
| Government Publications | 77 | 1 |
| Disclosure | 87 | 1 |
Tables |
| Title | Starting Page | Number of Pages |
|---|
| UK Resident Population Estimates by Sex (000), Mid-Years 2003-2007 | 13 | 1 |
| UK Gross Domestic Product at Current and Annual Chain-Linked Prices ((L) m), 2003-2007 | 13 | 2 |
| UK Rate of Inflation (%), 2003-2007 | 14 | 1 |
| Actual Number of Unemployed Persons in the UK (million), 2003-2007 | 15 | 1 |
| UK Household Disposable Income Per Capita ((L) ), 2003-2007 | 16 | 1 |
| The UK Market for Contract Cleaning by Value at Current Prices ((L) m), 2003-2007 | 18 | 1 |
| Number of UK VAT-Based Enterprises Engaged in Industrial Cleaning by Turnover Sizeband (number and %), 2007 | 21 | 1 |
| Number of UK VAT-Based Enterprises Engaged in Industrial Cleaning by Employment Sizeband (number and %), 2007 | 22 | 1 |
| Regional Distribution of the UK Labour Force (000 and %), 2006 | 23 | 1 |
| UK Jobs by Industry Sector (000), June 2006 | 48 | 1 |
| Population and GDP per Capita by EU Country (number of people and (dagger) index EU-27=100), 2008 | 56 | 1 |
| Forecast UK Resident Population by Sex (000), Mid-Years 2008-2012 | 58 | 1 |
| Forecast UK Growth in Gross Domestic Product in Real Terms (%), 2008-2012 | 59 | 1 |
| Forecast UK Rate of Inflation (%), 2008-2012 | 60 | 1 |
| Forecast Actual Number of Unemployed Persons in the UK (million), 2008-2012 | 60 | 1 |
| The Forecast UK Market for Contract Cleaning by Value at Current Prices ((L) m), 2008-2012 | 61 | 1 |
| Company Information | 64 | 1 |
| FINANCIAL PROFILE | 65 | 1 |
| Company Information | 66 | 1 |
| FINANCIAL PROFILE | 67 | 1 |
| Company Information | 68 | 1 |
| FINANCIAL PROFILE | 69 | 1 |
| Company Information | 70 | 1 |
| FINANCIAL PROFILE | 71 | 1 |
| Company Information | 72 | 1 |
| FINANCIAL PROFILE | 73 | 1 |
| Company Information | 74 | 1 |
| FINANCIAL PROFILE | 75 | 1 |
Graphs |
| Title | Starting Page | Number of Pages |
|---|
| Figure 1: UK Jobs By Industry Sector (%), June 2006 | 49 | 1 |
| Figure 2: Growth In The UK Market For Contract Cleaning By Value At Current Prices ((L) M), 2003-2012 | 61 | 1 |
