CONTACT CENTER MARKETS AND TECHNOLOGIES IN SE ASIA - DATAMONITOR PREMIUM REPORTS - 2007/12/28 - TF Market Research

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Title:	CONTACT CENTER MARKETS AND TECHNOLOGIES IN SE ASIA
Price:	$4,880.00
Publication Date:	Dec 28, 2007
Source:	DATAMONITOR PREMIUM REPORTS
Brief Excerpt:	...Contact Centers and Agent Positions in SE Asia # In-house and Outsourced Agent Positions in SE Asia ## Agent positions in SE Asia by vertical market ## Agent positions in SE Asia by size-band ## Agent positions in SE Asia by telephony end-point ## Agent positions in SE Asia by technology location ## TECHNOLOGY SPENDING ## ...
Length:	61 Pages
Geographic Regions:	ASIA, SOUTHEAST ASIA
Industries:	COMPUTERS & OFFICE EQUIPMENT, DATA PROCESSING, MISCELLANEOUS SERVICE
Format:	Adobe Acrobat

Sections
	Title	Starting Page	Number of Pages
	Contact center markets and technologies in SE Asia (Databook)	1	1
	OVERVIEW	1	1
	Catalyst	1	1
	Summary	1	1
	Definitions	2	1
	LIST OF FIGURES	5	2
	LIST OF TABLES	7	2
	AGENT POSITIONS	9	1
	Contact Centers and Agent Positions in SE Asia	9	2
	In-house and Outsourced Agent Positions in SE Asia	11	2
	Agent positions in SE Asia by vertical market	13	2
	Agent positions in SE Asia by size-band	15	2
	Agent positions in SE Asia by telephony end-point	17	2
	Agent positions in SE Asia by technology location	19	2
	TECHNOLOGY SPENDING	21	1
	SE Asia contact center technology spending by application	21	2
	SE Asia contact center technology spending by vertical	23	2
	SE Asia contact center technology spending by size-band	25	2
	CONTACT CENTER INBOUND HARDWARE TECHNOLOGY SPENDING	27	1
	SE Asia contact center Inbound hardware technology spending by vertical	27	3
	SE Asia contact center Inbound hardware technology spending by size-band	30	2
	CONTACT CENTER NON-SWITCH SOFTWARE TECHNOLOGY SPENDING	32	1
	SE Asia contact center Non-switch software technology spending by vertical	32	3
	SE Asia contact center Non-switch software technology spending by size-band	35	2
	CONTACT CENTER OUTBOUND TECHNOLOGY SPENDING	37	1
	SE Asia contact center Outbound technology spending by vertical	37	2
	SE Asia contact center Outbound technology spending by size-band	39	2
	CONTACT CENTER QUALITY MONITORING TECHNOLOGY SPENDING	41	1
	SE Asia contact center Quality Monitoring technology spending by vertical	41	3
	SE Asia contact center Quality Monitoring technology spending by size-band	44	2
	CONTACT CENTER SWITCH DEPENDENT SOFTWARE TECHNOLOGY SPENDING	46	1
	SE Asia contact center Switch-dependent technology spending by vertical	46	3
	SE Asia Contact center Switch-dependent technology spending by size-band	49	2
	CONTACT CENTER SWITCH-INDEPENDENT TECHNOLOGY SPENDING	51	1
	SE Asia contact center Switch-independent technology spending by vertical	51	3
	SE Asia contact center Switch-independent technology spending by size-band	54	2
	CONTACT CENTER WORKFORCE MANAGEMENT TECHNOLOGY SPENDING	56	1
	SE Asia contact center Workforce Management technology spending by vertical	56	3
	SE Asia contact center Workforce Management technology spending by size-band	59	2
	APPENDIX	61	1
	Further reading	61	1
	Ask the analyst	61	1
Tables
	Title	Starting Page	Number of Pages
	OF CONTENTS	3	2

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