Forrester

Title:Use Personas To Design For Engagement
Price:$249.00
Publication Date:May 08, 2008
Source:Forrester Research
Author:Vidya Drego
Report Type:Trends
Word Count:2177
Length:6 Pages
Description:At Forrester's Marketing Forum, we held a session with three pairs of agencies and clients that have used personas very effectively. When QVC and Critical Mass redesigned the QVC Web site to create a community for frequent television shoppers, personas helped them choose and prioritize the right features to build. Personas also helped Enlighten and Thornburg Mortgage create a site with specific features for all of their personas that tripled the visits to important sections and increased repeat visits and time spent on the site. St. Jude Children's Research Hospital and WHITTMANHART used personas to create two interactive fundraising sites to give frequent donors access to better tools and keep them more engaged with the children of the hospital.
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Forrester

Forrester Research identifies and analyzes emerging trends in technology and their impact on business. Forrester provides companies with rigorous research, practical ideas, and objective guidance to help them thrive on technology change. Research topics include Automotive, Financial Services, Healthcare, IT Security and Spending, and Media and Entertainment, to name a few.

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