| Title: | Case Study: Qwest Uses Process Simulation To Move At The Speed Of Business Change |
| Price: | $500.00 |
| Publication Date: | Apr 23, 2008 |
| Source: | Forrester Research |
| Author: | Colin Teubner |
| Report Type: | Case Study |
| Word Count: | 1420 |
| Length: | 3 Pages |
| Description: | Qwest, a telecommunications company located in North America, provides voice, video, and data services to residential, SMB, and enterprise-level customers. Its provisioning operations were experiencing significant gaps in process automation and documentation, resulting in inefficiencies and missed business opportunities. In response, Qwest created a business process center of excellence — a centralized business process management (BPM) project team tasked with documenting standards and creating a process repository. This center of excellence collaborated with the efforts of preexisting business process groups in each operating entity to implement a business project management suite (BPMS) that streamlined disjointed processes, facilitated change management, and captured process standards. As a result, Qwest now measures business process improvements and benefits; it also has impressive user buy-in. |
| Format: | 
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