| Title: | The Big, Ugly Obstacle Holding Back eCommerce |
| Price: | $249.00 |
| Publication Date: | Mar 29, 2007 |
| Source: | Forrester Research |
| Author: | Sucharita Mulpuru |
| Report Type: | Trends |
| Word Count: | 3708 |
| Length: | 8 Pages |
| Description: | Egregious violations of customer service principles in online retail are well camouflaged because of the eCommerce industry's rapid growth. But a Forrester survey, conducted online during the weeks following the holiday season of 2006, exposed an Achilles' heel in the online retail industry: One-third of online shoppers reported experiencing problems while shopping online this past holiday season. Many large stores were culprits, and the most common offenses included excessive download time and a lack of inventory availability — problems that have been thorns in the side of dot-com executives for years. |
| Format: | 
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