Report title: 2009 Top Accounts Receivable Outsourcing Vendors, Black Book Survey 2009 Results
from Datamonitor Premium Research Reports
40 page (9274 word) report published Aug 01, 2009

Price $2,500.00 available for immediate download
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Abstract: In 2009, the Black Book FAO Industry user survey investigated over 260 contracts held by 1,100+ of the top businesses, organizations and conglomerate corporations globally.
18 Key Performance Indicators (KPIs) or criteria are employed, scored on each respective vendor by client type and ranked on a 0-10 scale per KPI.
Key Findings
Key Finding: Most Important Customer Satisfaction KPIs
Client relationship and cultural fit and trust are the most important attributes influencing FAO Accounts Receivable client satisfaction with their 2009 outsourcing providers.
Key Finding: Vendor Dissatisfaction is uncommon in the Financial and Accounting Outsourcing Industry among Top Ranked ARO Suppliers
Strong dissatisfaction is uncommon in the AR FAO sector, occurring in less than 6.7% of US client types, 7.4% of UK firms, 9.0% of EMEA customers and 16.2% of international corporations report a dissatisfaction rate above the midpoint.
Key Finding: Comprehensive Services Vendor Arrangements from a Comprehensive/End-To-End FAO AR Vendor produces the Highest Satisfaction Rates (capable of all four major AR service lines)


Brief Excerpt: ...Each year, Brown-Wilson Group and Black Book Research undertakes an annual survey into buyer/user organizations' satisfaction with their outsourcing service providers. These research results are recognized as the most extensive and representative perception study of outsourcing vendors, validated by over 24,000 respondents from service users around the globe. Over 700 functions and 40 sectors are investigated to determine "best fit" vendors with multiple industry specifications. With customer satisfaction and client experience as the survey focal point, the global outsourcing marketplace participation has achieved record response rates and increased statistical significance. As vendors have grown increasingly competitive and corporations are being required to streamline operations and cut costs in order to preserve profitability, the satisfaction level with current vendors is an imperative measure of success for prospective clients as well. Outsourced finance functions almost always include...

Report Type: Black Book Surveys
Industry(ies): Financial Services, Business Services
Free Sample: Click Here to Download
Format:
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Table of Contents:Introduction 5 Summary 8

Methodology 10
PREDICTED HIGH GROWTH ARO VERTICALS 12
Top 20 ARO Support Vendors 13

Stop Light Scoring Key 14

Overview of KPI Leaders 19

Individual Key Performance Indicator Detail 21

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