from
Datamonitor Premium Research Reports41 page (10917 word) report
published Aug 25, 2009
Price
$2,500.00 available for immediate download
Report Overview
Table of Contents
Search Inside
About
Datamonitor Premium Research R...
| Abstract: | In 2009, the Black Book APO Industry user survey investigates over 500 contracts held by 1500 of the top spending organizations and conglomerate corporations globally.
18 Key Performance Indicators (KPIs) or criteria are employed, scored on each respective vendor by client type and ranked on a 0-10 scale per KPI.
Key Findings
Key Finding: Most Important Customer Satisfaction KPIs
Client Relationship & Cultural Fit and Trust are the most important attributes influencing APO client satisfaction with their 2009 outsourcing providers.
Key Finding: Vendor Dissatisfaction is uncommon in the AP Process Outsourcing Industry among Top Ranked Suppliers
Strong dissatisfaction is uncommon in the Finance & Accounting sector of Accounts Payable, occurring in less than 7.5% of US client types, 10.3% of UK clients and 10.8% of International customers. US and Global corporations collectively experience only a 6.8% dissatisfaction rate.
Key Finding: Comprehensive Services Vendor Arrangements from a Comprehensive/End-To-End APO Vendor produces the Highest Satisfaction Rates
|
| Brief Excerpt: | ...Each year, Brown-Wilson Group and Black Book Research undertakes an annual survey into organizations' satisfaction with their outsourcing service providers. These research results are recognized as the most extensive and representative perception study of outsourcing vendors, validated by over 26,000 respondents from service users around the globe. Over 700 functions and 40 sectors are investigated to determine "best fit" vendors with multiple industry specifications. The global marketplace is growing increasingly competitive, corporations are being required to streamline operations and cut costs in order to preserve profitability. Manually-intensive accounts payable procedures significantly impact a business; bottom line, with the average company paying hundreds-of-thousands (if not millions) of dollars a year to process invoices, perform purchase order matching, address defects and respond to vendor enquiries. This does not even take into account late payment penalties, missed discounts,...
|
| Report Type: | Black Book Surveys
|
| Industry(ies): | Financial Services, Business Services
|
| Free Sample: |
Click Here to Download
|
| Format: | | PDF |  |
|
|
| Table of Contents: | Introduction 5
Summary 7
Methodology 9
Predicted High Growth KPO Verticals 11
Top 20 KPO Vendors 12
Stop Light Scoring Key 13
Overview of KPI Leaders 18
Individual Key Performance Indicator Detail 21
|
Datamonitor is a premium business information company specializing in industry analysis. Datamonitor's industry research addresses complex strategic issues by providing unbiased expert analysis and in-depth forecasts across the Automotive, Consumer, Energy, Financial Services, Healthcare & Technology sectors.
