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Datamonitor Premium Research Reports39 page (9307 word) report
published Aug 25, 2009
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| Abstract: | In 2009, the Black Book RPO Industry user survey investigated over 600 contracts held by nearly 2500 of the top spending organizations and conglomerate corporations globally.
18 Key Performance Indicators (KPIs) or criteria are employed, scored on each respective vendor by client type and ranked on a 0-10 scale per KPI.
Key Findings
Key Finding: Most Important Customer Satisfaction KPIs
Scalability, Client Adaptability, Flexible Pricing and Marginal Value Adds are the five most important attributes influencing RPO client satisfaction with their 2009 outsourcing providers.
Key Finding: Vendor Dissatisfaction in the current economic marketplace is uncommon in the Recruitment Services Outsourcing Industry among Top Ranked Suppliers
Strong dissatisfaction is uncommon in the recruitment process outsourcing, occurring in less than 6.6% of US client types, 10.3% of UK clients and 14.4% of International customers. US and Global corporations collectively experience only a 4.3% dissatisfaction rate.
Key Finding: Highest Satisfaction in RPO Functional Subsets achieved by Comprehensive RPO Vendors
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| Brief Excerpt: | ...Each year, Brown-Wilson Group and Black Book Research undertakes an annual survey into organization's satisfaction with their outsourcing service providers. Recruitment Process Outsourcing (RPO) is a subset of the Black Book of Outsourcing balloting of customer experiences. These research results are recognized as the most extensive and representative perception study of outsourcing vendors, validated by over 26,000 respondents from service users around the globe. Over 700 functions and 40 sectors are investigated to determine "best fit" vendors with multiple industry specifications. The global marketplace is growing increasingly competitive, corporations are being required to streamline operations and cut costs in order to preserve profitability. Recruitment process services outsourcing, still expanding in scope and capabilities, is anticipated to be one of the fastest growing outsourcing service lines in 2010-2012, particularly in the post- recession global workplace. RPO is driven by...
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| Report Type: | Black Book Surveys
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| Industry(ies): | Diversified Services
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| Free Sample: |
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| Format: | | PDF |  |
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| Table of Contents: | Introduction 5 Summary 7
Methodology 10
Top 20 RPO Vendors 12
Stop Light Scoring Key 13
Overview of KPI Leaders 14
Individual Key Performance Indicator Detail 20
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Datamonitor is a premium business information company specializing in industry analysis. Datamonitor's industry research addresses complex strategic issues by providing unbiased expert analysis and in-depth forecasts across the Automotive, Consumer, Energy, Financial Services, Healthcare & Technology sectors.
