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Datamonitor Premium Research Reports48 page (11301 word) report
published Jul 01, 2009
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| Abstract: | In 2009, the Black Book Procurement BPO Services Industry user survey investigates contracts held by 3512 of the top spending corporations globally.
18 Key Performance Indicators (KPIs) or criteria are employed, scored on each respective vendor by client type and ranked on a 0-10 scale per KPI.
Key Findings
?? KEY FINDING: MOST IMPORTANT CUSTOMER SATISFACTION KPIs
Client Relationship & Cultural Fit, Reliability and Data Security are the most important attributes influencing Procurement Outsourcing Services client satisfaction with their 2009 outsourcing providers.
?? KEY FINDING: VENDOR DISSATISFACTION IS UNCOMMON IN PROCUREMENT OUTSOURCING AMONG TOP RANKED SUPPLIERS
Strong dissatisfaction is uncommon in end-to-end procurement suppliers, occurring in less than 4.3% of US client types and 3.9% of UK Firms.
?? KEY FINDING: PROCUREMENT SERVICES VENDOR ARRANGEMENTS FROM A COMPREHENSIVE/END-TO-END BPO VENDOR PRODUCED THE 2009 HIGHEST SATISFACTION RATES
Evidenced by the top client experience and satisfaction ranking in 2009.
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| Brief Excerpt: | ...Figure 1: Market Share Leaders 12 Figure 2: Who's buying Outsourced Procurement Services 2009 13 Figure 3: Comprehensive PO Vendors are defined as being comprised of six surveyed functions:22 Figure 4: Key to Raw Scores 23 Figure 5: Color-coded Stop Light Dashboard Scoring Key 24 Figure 6: Raw Score Compilation and Scale of Reference 25 Figure 7: Scoring key 26...
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| Report Type: | Black Book Surveys
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| Industry(ies): | Diversified Services
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| Free Sample: |
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| Format: | | PDF |  |
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| Table of Contents: | Introduction 6
Outsourced Procurement Services 8
Predicted High Growth PO Verticals 15
Summary 16
Methodology 18
Top 20 PO Vendors 20
Stop Light Scoring Key 22
Overview of KPI Leaders 27
Individual Key Performance 29
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