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Datamonitor Premium Research Reports39 page (9149 word) report
published Jul 01, 2009
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| Abstract: | In 2009, the Black Book FAO Industry user survey investigates over 350 contracts held by 1400+ of the top businesses, organizations and conglomerate corporations globally.
18 Key Performance Indicators (KPIs) or criteria are employed, scored on each respective vendor by client type and ranked on a 0-10 scale per KPI.
Key Findings
?? KEY FINDING: MOST IMPORTANT CUSTOMER SATISFACTION KPIs
Client Relationship & Cultural Fit and Trust are the most important attributes influencing FAO client satisfaction with their 2009 outsourcing providers.
?? KEY FINDING: VENDOR DISSATISFACTION IS UNCOMMON IN THE FINANCIAL & ACCOUNTING OUTSOURCING INDUSTRY AMONG TOP RANKED SUPPLIERS
Strong dissatisfaction is uncommon in Enterprise FAO sector, occurring in less than 5.4% of US client types, 3.8% of UK Firms, 7.0% of EMEA customers, and 11.3% of International corporations report a dissatisfaction rate above the midpoint.
?? KEY FINDING : COMPREHENSIVE SERVICES VENDOR ARRANGEMENTS FROM A COMPREHENSIVE/END-TO-END FAO VENDOR PRODUCES THE HIGHEST SATISFACTION RATES
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| Brief Excerpt: | ...Each year, Brown-Wilson Group and Black Book Research undertakes an annual survey into buyer/user organizations' satisfaction with their outsourcing service providers. These research results are recognized as the most extensive and representative perception study of outsourcing vendors, validated by over 24,000 respondents from service users around the globe. Over 700 functions and 40 sectors are investigated to determine "best fit" vendors with multiple industry specifications. With customer satisfaction and client experience as the survey focal point, the global outsourcing marketplace participation as achieved record response rates and increased statistical significance. As vendors have grown increasingly competitive and corporations are being required to streamline operations and cut costs in order to preserve profitability, the satisfaction level with current vendors is an imperative measure of success for prospective clients as well. Outsourced finance functions almost always include...
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| Report Type: | Black Book Surveys
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| Industry(ies): | Financial Services
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| Free Sample: |
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| Format: | | PDF |  |
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| Table of Contents: | Introduction 6
Summary 15
Predicted High Growth FAO Verticals 16 Methodology 18
Stop Light Scoring Key 22
Overview of KPI Leaders 10
Raw Scores and Means 11
Individual Key Performance Indicator Detail 14
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Datamonitor is a premium business information company specializing in industry analysis. Datamonitor's industry research addresses complex strategic issues by providing unbiased expert analysis and in-depth forecasts across the Automotive, Consumer, Energy, Financial Services, Healthcare & Technology sectors.
