Report title: 2009 Top Legal Process Outsourcing (LPO) Vendors, Black Book Survey Results
from Datamonitor Premium Research Reports
71 page (18154 word) report published Jul 01, 2009

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Abstract: In 2009, the Black Book LPO Industry user survey investigates over 300 contracts held by 1,200 of the top spending law firms, investment banks, capital markets and conglomerate corporations globally.

18 Key Performance Indicators (KPIs) or criteria are employed, scored on each respective vendor by client type and ranked on a 0-10 scale per KPI.

Key Findings

?? MOST IMPORTANT CUSTOMER SATISFACTION KPIs

Client Relationship & Cultural Fit and Trust are the most important attributes influencing LPO client satisfaction with their 2009 outsourcing providers.

?? VENDOR DISSATISFACTION IS UNCOMMON IN THE LEGAL PROCESS OUTSOURCING INDUSTRY AMONG TOP RANKED SUPPLIERS

Strong dissatisfaction is uncommon in the LPO sector, occurring in less than 7.7% of US Law Firm client types, 11.3% of UK Law Firms and 13.5% of International Law Firms. US and Global corporations collectively experience only a 6.8% dissatisfaction rate.
?? COMPREHENSIVE SERVICES VENDOR ARRANGEMENTS FROM A COMPREHENSIVE/END-TO-END LPO VENDOR PRODUCES THE HIGHEST SATISFACTION RATES

LPOs which offer both Core Legal and Legal Support Services tended to score higher than those firms focusing on segments of service performance in 2009.

2009
Core Legal
Process
Outsourcing

TOP HONORS OVERALL
Mindcrest
www.mindcrest.com

#1 Legal Research & Analytics
Integreon
www.integreon.com

#1 Litigation Support
Mindcrest
www.mindcrest.com

#1 Electronic Discovery & Forensics
Integreon
www.integreon.com

#1 Contract Review, Drafting & Management
Mindcrest
www.mindcrest.com

#1 Intellectual Property, Patent & Trademarks
CPA Global
www.cpaglobal.com

#1 Corporate Governance, Compliance, Due Diligence and Risk Services
Pangea3
www.pangea3.com

2009
Legal Support Services Outsourcing

TOP HONORS OVERALL
Clutch Group
www.clutchgroup.com

#1 Legal Staffing Services
Clutch Group
www.clutchgroup.com

#1 Financial & Billing Support
Integreon
www.integreon.com

#1 Transcription, Translations & Clerical
Infocache
www.infocachecorp.com

#1 Creative Services, Collateral, Exhibits Prep
R R Donnelley
www.outsourcing.rrd.com

Brief Excerpt: ...Figure 1: Core Legal Services Outsourcing (Six Part Functional Study) 6 Figure 2: Legal Support Services Outsourcing (Four Part Functional Study) 7 Figure 3: Number of current users increasing LPO from Q2 2009 through to Q2 2010 17 Figure 4: Number of current users increasing LPO Support Services From Q2 2009 to Q2 2010 18 Figure 5: Estimated spend of current users LPO budgets from Q2 2009 to Q2 2010, planned expense 19 Figure 6: The potential Outsourcing market from American law firms , 2009 service expenses 20 Figure 7: Core Legal Outsourcing Vendors are defined as being comprised of six surveyed functions 23 Figure 8: Key to Raw Scores 23 Figure 9: Color-coded Stop Light Dashboard Scoring Key 24 Figure 10: Black Book Raw Score Scales 25 Figure 11: Scoring key 28 Figure 12: Scoring key 51...

Report Type: Black Book Surveys
Industry(ies): Diversified Services
Free Sample: Click Here to Download
Format:
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Table of Contents:Introduction 2

Summary 5

Methodology 5

Top LPO Vendors 2009 6

Stop Light Scoring Key 13

Overview of KPI Leaders 16

Raw Scores and Means 19

Individual Key Performance Indicator Detail 20

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