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Sections |
| Title | Starting Page | Number of Pages |
|---|
| Introduction<Br><Br><paragraph>Verdict Research: UK Home Delivery & Fulfilment 2009 provides detailed analysis of the home delivery market. It includes both market and consumer data and uses a survey of nearly 2,000 customers to examine the key trends wit | 0 | 1 |
| CHAPTER 1 EXECUTIVE SUMMARY | 16 | 5 |
| Introduction<Br><Br><paragraph>Verdict Research: UK Home Delivery & Fulfilment 2009 provides detailed analysis of the home delivery market. It includes both market and consumer data and uses a survey of nearly 2,000 customers to examine the key trends wit | 0 | 1 |
| Key findings | 16 | 1 |
| Main conclusions | 17 | 4 |
| CHAPTER 2 MARKET ANALYSIS | 21 | 18 |
| Introduction | 21 | 1 |
| Home delivery channel impacted by decline in big ticket purchases | 21 | 3 |
| Expenditure growth | 24 | 1 |
| Sales trend turns negative | 24 | 2 |
| Home delivery market by channel | 26 | 1 |
| Online overtakes store-based sales | 26 | 6 |
| Home delivery market by sector | 32 | 1 |
| Music & video remains buoyant | 32 | 7 |
| CHAPTER 3 CONSUMER RESEARCH SUMMARY | 39 | 41 |
| Key findings | 39 | 1 |
| Introduction | 40 | 1 |
| Customer characteristics | 40 | 1 |
| Convenience of home delivery appeals to families | 40 | 8 |
| Newspaper preferences | 48 | 1 |
| Broadsheet readers dominate home delivery | 48 | 6 |
| Delivery frequency | 54 | 1 |
| Food & Grocery is the key home delivery sector | 54 | 1 |
| Retailers used | 59 | 1 |
| Amazon continues to improve its offering | 59 | 4 |
| Motivations | 63 | 1 |
| Delivery is the only option available for many products | 63 | 1 |
| Ordering media | 66 | 1 |
| Internet continues to dominate | 66 | 5 |
| Satisfaction | 71 | 1 |
| Majority of shoppers very satisfied | 71 | 2 |
| Barriers to more frequent usage | 73 | 1 |
| Price of delivery is a deterrent | 73 | 3 |
| Attitudes to home delivery charges | 76 | 1 |
| Delivery charge is of high importance | 76 | 3 |
| Alternative delivery preferences | 79 | 1 |
| Delivery next door leads alternative delivery preferences | 79 | 1 |
| CHAPTER 4 SECTOR RESEARCH ANALYSIS | 80 | 99 |
| Books | 80 | 1 |
| Penetration growth is slowing | 80 | 3 |
| AB customers continue to dominate | 83 | 3 |
| The internet is the main reason for using home delivery | 86 | 4 |
| Clothing & footwear | 90 | 1 |
| Number of users remains level | 90 | 4 |
| Women continue to dominate | 94 | 3 |
| Time saving is increasingly important | 97 | 5 |
| DIY & gardening | 102 | 1 |
| Penetration has dropped back | 102 | 3 |
| Males continue to dominate | 105 | 3 |
| Price is increasingly important | 108 | 4 |
| Electricals | 112 | 1 |
| Recession bites | 112 | 3 |
| Priorities have been reconsidered | 115 | 3 |
| Home delivery often the only option | 118 | 4 |
| Food & grocery | 122 | 1 |
| Penetration continues to rise | 122 | 3 |
| Men realise the convenience of home delivery | 125 | 3 |
| Time saving is the main driver | 128 | 3 |
| Furniture & floorcoverings | 131 | 1 |
| Penetration improves despite difficult trading conditions | 131 | 3 |
| ABs continue to dominate | 134 | 3 |
| Difficulties transporting makes home delivery popular | 137 | 4 |
| Gifts | 141 | 1 |
| Penetration fluctuates as users grow | 141 | 3 |
| Convenience drives men to purchase gifts through home delivery | 144 | 3 |
| Time saving increasingly important | 147 | 3 |
| Health & beauty | 150 | 1 |
| Number of home delivery users declines | 150 | 2 |
| Females continue to dominate the sector | 152 | 3 |
| Price has become more important | 155 | 4 |
| Homewares | 159 | 1 |
| Recession has driven penetration down | 159 | 3 |
| Affluent ABs remain core customer | 162 | 3 |
| Nature of product suits home delivery | 165 | 4 |
| Music & video | 169 | 1 |
| Downloads affect penetration | 169 | 3 |
| ABs dominate the market | 172 | 3 |
| Low prices are now expected | 175 | 4 |
| CHAPTER 5 HOME DELIVERY & FULFILMENT OPERATORS | 179 | 47 |
| Process | 179 | 2 |
| Sector summary | 181 | 1 |
| Key issues | 182 | 1 |
| Delivery service is crucial as competition intensifies | 182 | 3 |
| Retailer perspective | 185 | 3 |
| Solutions/Responses | 188 | 4 |
| Operator services | 192 | 1 |
| e-Fulfilment specialists | 193 | 1 |
| GSI Commerce (formerly Zendor) | 193 | 3 |
| iForce | 196 | 2 |
| MetaPack | 198 | 3 |
| General parcel delivery | 201 | 1 |
| Business Post Group | 201 | 2 |
| DPD (formerly Parceline) | 203 | 2 |
| LYNX Express | 205 | 2 |
| Nightfreight | 207 | 2 |
| Royal Mail/Parcelforce | 209 | 2 |
| TNT Express | 211 | 2 |
| Home delivery specialists | 213 | 1 |
| Hermes (formerly Parcelnet) | 213 | 3 |
| Home Delivery Network | 216 | 2 |
| Logistics specialists | 218 | 1 |
| DHL Exel Supply Chain | 218 | 2 |
| Groupe Norbert Dentressangle (formerly Christian Salvesen) | 220 | 2 |
| Unipart Logistics | 222 | 2 |
| Unattended delivery solutions | 224 | 2 |
| CHAPTER 6 GLOSSARY | 226 | 1 |
| Abbreviations | 226 | 1 |
