Report title: Australian Public Sector: Customs and Border Protection Service
from Ovum
14 page report published Oct 21, 2009

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About Ovum

The Australian Customs and Border Protection Service (Customs) is responsible for the security and integrity of Australia's borders. It works closely with other government and international agencies to detect and deter unlawful movement of goods and people across Australiaâ??s border. This report profiles the agency and its ICT organisation, major ICT projects and vendor relationships.

Source: Ovum IT
Document ID: 049555
Industry: Computer
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Sections
TitleStarting PageNumber of Pages
Overview Australian Customs and Border Protection Service Key facts Major operational ICT outsourcing/services deals Organisation description Agency role Corporate governance: outcomes and outputs Enabling outputs Organisation structure Organisation c01
Overview01
Table of Contents21
Australian Public Sector: Customs and Border Protection Service312
Australian Customs and Border Protection Service01
Key facts 01
Overview31
Organisation description32
Major operational ICT outsourcing/services deals 01
Organisation description01
Organisation structure51
Budget overview61
Agency role 01
Corporate governance: outcomes and outputs 01
Information and communication technology76
Acknowledgements132
Enabling outputs 01
Organisation structure01
Organisation chart 01
Staff profile 01
Budget overview01
Operating budget01
ICT budget 01
Information and communication technology01
ICT organisation 01
Client and program managed services 01
Business solutions 01
IT service delivery 01
IT strategy, architecture and security 01
ICT environment 01
IT strategic planning 01
ICT initiatives and projects01
Australian Maritime Identification System (AMIS) 01
Contact centre technology 01
Electronic document and records management system 01
ICT procurement01
IT market testing – EDS contract re-tendering 01
Project bundles/tenders 01
Tender outcomes 01
Expiring ICT contracts 01
Acknowledgements01
Useful links 01
Sources 01
List of Tables 01
Table 1: Breakdown of staff numbers by state at 30 June 2008 01
Table 2: Operating expenses: 2009–10 01
Table 3: Operating expenses: 2008-09 estimated actual 01
Table 4: Information and systems improvement priorities 01
Table 5: Planned ICT-related procurement for the 2009–10 period 01
Table 6: Major contracts known to be expiring in the next two years01

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